O2C Analyst - Collections (French speaking)

Brenntag Business Services sp. z o.o.; Łódź; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

MyBenefit platform

Multisport card

Language courses

E-learning access

Employee assistance program

Annual bonus

Pension program

Eyeglasses refund

Job summary

Brenntag Business Services sp. z o.o. in Łódź seeks a Junior Collections Specialist (French speaking) to lead collection activities, manage escalations, and support provisioning in a transition environment. You will ensure compliance with policies while driving cash collection and customer satisfaction.

The role emphasizes strong stakeholder management, KPI tracking, and continuous process improvement, with a hybrid schedule and opportunities for professional growth within an international group.

Qualifications

• Finance or accounting degree required.
• 1–2 years in collections or accounts receivable.
• Experience in shared services environment.
• Advanced knowledge of ERP systems and MS Office.

Responsibilities

• Lead daily collection operations to ensure timely cash collection and up-to-date AR balances.
• Handle escalated customer disputes and payment issues.
• Review and analyse financial and performance reports; monitor KPIs like collection rate and cycle time.
• Provide coaching and guidance to team members and ensure policy compliance.

Skills

French (C)

English (proficient)

Leadership

Analytical

Education

Finance/Accounting degree

Tools

ERP systems

MS Office

Job description

Job Posting RequirementsAt Brenntag, we value collaboration, integrity, and innovation. In this role, you will have the opportunity to make a tangible impact on our financial processes and contribute to a culture that prioritizes efficiency and strong partnershipsWork location: Łódź, city centerHybrid model: 3 days in the officeThe Junior Collections Specialist (French speaking) plays a key role in leading collection operations and ensuring consistent performance across receivable portfolios. This role focuses on managing escalated cases, improving collection efficiency, and supporting doubtful debt provisioning. Through strong leadership and stakeholder management, the position drives operational excellence, improved cash flow, and customer satisfaction.This role will be performed in a transition environment; experience in transition or migration projects is considered a strong assetYour roleControl and ensure that collection processes are performed in compliance with company policies, procedures, and service level agreementsLead daily collection operations to ensure timely and accurate cash collection and up-to-date AR balancesOversee and manage receivable portfolios, ensuring past-due balances remain within agreed targetsHandle complex and escalated customer disputes and payment issuesContribute to and propose improvements to the doubtful debt provisioning processReview and analyze scheduled and ad-hoc financial and performance reportsMonitor and drive collection KPIs such as collection rate, past-due accounts, and cycle timeManage stakeholder expectations and ensure high-quality, timely service deliveryEnsure compliance with internal controls, company policies, and service levelsDrive and support continuous improvement initiatives for increased process efficiencyProvide coaching, guidance, and operational direction to team membersYour profileEducation degree in Finance, Accounting, or equivalent qualificationMinimum 1-2 years of relevant professional experienceExperience in Collections, Accounts ReceivableExperience in a shared services environmentAdvanced knowledge of ERP systems and MS Office toolsMandatory hands-on experience in Collections (not limited to Cash Application or Credit Control)Strong leadership, organizational, and analytical skillsExperience in transition or migration projects is a strong assetExperience in accounting is considered an advantageGood verbal and written communication skills in EnglishFrench speaking (Level C)Our offerWork in an international environment within a market-leading company.A real impact on business processes and shaping the growth strategy in Poland.A high degree of independence, with the freedom to take initiatives and make decisions.Flexible working hours – start your day anytime between 7:00 and 10:00 AM CETHybrid work model – enjoy 2 days of remote work per weekPrivate healthcare (Medicover) plus group life insuranceMyBenefit cafeteria platform, including Multisport card accessContinuous development support – free language courses and access to an e-learning platform to grow your skillsEmployee Assistance Program – confidential psychological support whenever you need itPerformance-based annual bonus, along with additional occasional rewardsAttractive pension program and eyeglasses refundBrenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag TA Team