New Career Chapter in Athens: Travel Assistance Agent:French& English Bilingual

Cross Border Talents; Warszawa; Remote; PLN 30,000 - 120,000; Full time

Job summary

A multinational client is seeking fluent French and English-speaking individuals for Customer Support Representatives. You will assist customers with reservations and inquiries through various channels. This role offers a mix of remote and onsite work in Athens for those relocating. Strong communication skills and EU citizenship or valid work permit for Greece are required.

Benefits

Flight tickets reimbursement

Opportunity to work in a multinational environment

Qualifications

• Fluency in French and good command of English.
• Strong communication and problem-solving skills.
• Availability to work rotational shifts, Monday to Sunday.

Responsibilities

• Deliver professional customer support in French and English.
• Guide customers through online processes.
• Work towards performance goals including quality and response time.

Skills

Fluent in French (C2+)

Good command of English (B2)

Strong communication skills

Problem-solving skills

Customer-oriented attitude

Job description

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken) -speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Location: Athens, Greece

Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months)

Start Date: 17 October 2025

Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

• Deliver professional customer support in French and English
• Handle inquiries regarding reservations, cancellations, payments, and account issues
• Guide customers through online processes and ensure seamless problem resolution
• Maintain a high level of empathy, professionalism, and efficiency
• Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

• Fluency in French (C2+) and good command of English (B2 minimum)
• Strong communication and problem-solving skills
• Customer-oriented attitude and ability to work in a fast-paced environment
• Availability to work rotational shifts, Monday to Sunday
• EU citizenship or valid work permit for Greece

Important Considerations-Relocating Candidates:

- Flight tickets reimbursement with first salary

- Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation

- Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

• Remote within Greece: Apply by 3 October 2025
• Onsite relocating to Athens: Apply by 10 October 2025