Near Shore Sr. IT Specialist (Argentina Applicants Only)

CSG Inc.; Poland; Remote; PLN 181,000 - 255,000; Full time

Job summary

A managed IT services provider is seeking a Remote IT Specialist to deliver support and manage IT services for clients across various industries. Candidates must have at least 3 years of experience in IT support and be fluent in English. Responsibilities include managing Microsoft 365, troubleshooting technical issues, and working with IT vendors. This position allows for remote work from home.

Qualifications

• 3+ years of IT support experience required.
• Fluency in written and spoken English is essential.

Responsibilities

• Provide IT support to commercial and residential customers.
• Administer Microsoft 365 and Google Workspace tenants.
• Diagnose and resolve hardware and software issues.

Skills

Network troubleshooting

Fluent English

Proactive problem-solving

Customer support

Education

3+ years of IT support experience

Tools

VMware

Microsoft 365

Google Workspace

Azure AD

Job description

Near Shore Sr. IT Specialist (Argentina Applicants Only)

CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. CSG Inc has several openings for talented mid-senior level remote IT Specialists, to join our growing team for extended contract opportunities. The preferred location is South America or Europe, although the positions are open to candidates worldwide (due to time zone concerns, we are unable to consider candidates from Asia at this time). All work for this position will be remote. Candidates must be knowledgeable in basic computer & network troubleshooting and be capable of clearly and concisely guiding users of various skill levels on troubleshooting steps. They must also be fluent in the English language, thoughtful, organized, and be a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers.

Position Summary

Remote IT specialists will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and remote support tools, and collaborate with onshore IT Specialists, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management.

Job Description

• Provide IT support services to commercial and residential customers.
• Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants.
• Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts
• Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs
• Diagnose and resolve technical hardware, software, and network issues
• Perform proactive system maintenance on internal and client IT infrastructure
• Create, update, and refine IT infrastructure and services documentation
• Research issues using available information resources
• Management of IT vendors and service providers
• Document all help desk interactions and resolutions in the appropriate ticketing tool
• Proactively identify and recommend corrective actions to avoid potentially serious outages
• Inform management of recurring problems
• Remain current with industry changes/trends in IT
• Refine existing and develop new SOPs
• Other duties as assigned

Qualifications

Minimum Required Education & Experience

• A minimum of 3+ years of IT support experience.
• Professional level of fluency in both written and spoken English.

Preferred qualifications:

• Knowledge of IT best practices in supporting corporate customers with HIPAA requirements.
• Working knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.
• Proficiency in web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus
• PowerShell, batch file creation, and Putty experience a plus
• Application packaging, testing, and deployment with MS Intune

Knowledge, Skills & Abilities

• Self-starter who proactively identifies issues and proposes solutions
• Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies
• Experience with SQL Server and MySQL
• Knowledge of VoIP telephony systems
• Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding
• Related experience and training in troubleshooting and providing Help Desk Support
• Remote work capabilities: this role requires work from home with reliable accessibility during business hours
• Must have a high-speed internet connection

This is a Remote (work from home) position.