Multilingual Customer Service Agent (Remote/Barcelona)

QLF Brands B.V.; Kraków; Remote; PLN 48,000 - 60,000; Full time

Job summary

A dynamic international lighting company is seeking a multilingual Customer Service Employee to work 40 hours a week. You will assist customers via various channels, provide solutions, and work with a team in a friendly, culturally rich environment. Enjoy benefits like vacation days, home office setup, and continuous learning opportunities while contributing to a company that values open communication and teamwork.

Benefits

25 vacation days

Home office setup

Company laptop

Staff discounts on lighting

Online learning opportunities

Sustainable leasing scheme for bikes

Company events and outings

Qualifications

• Ability to communicate fluently in multiple languages.
• Experience working in customer service roles.
• Familiarity with CRM systems, preferably Salesforce.

Responsibilities

• Act as the first contact for customers via email, phone, or chat.
• Provide support for European customer service teams.
• Accurately register customer data and agreements.

Skills

Multilingual communication

Excellent English proficiency

Experience in customer service

Salesforce proficiency

Stress resistance

Tools

Salesforce

Job description

A dynamic international lighting company is seeking a multilingual Customer Service Employee to work 40 hours a week. You will assist customers via various channels, provide solutions, and work with a team in a friendly, culturally rich environment. Enjoy benefits like vacation days, home office setup, and continuous learning opportunities while contributing to a company that values open communication and teamwork.