Middle Service Desk Engineer (Warsaw Office) Warsaw

GR8 Tech group; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Job summary

A leading B2B iGaming solutions provider is seeking a Middle Service Desk Engineer for their Warsaw office. This role involves providing technical assistance, managing IT systems, and troubleshooting issues. The position emphasizes on-site presence but flexible remote work is occasionally allowed. The ideal candidate has a minimum of 2 years experience, advanced troubleshooting skills in Windows and macOS, and is fluent in English. Competitive benefits and a supportive work culture are offered.

Benefits

Sports – gym, yoga, or any activity

Medical – insurance and wellness services

Mental health – therapy or coaching support

Home office – ergonomic furniture, gadgets

Parental support with paid leave

Qualifications

• At least 2 years of experience in a similar position.
• Experience with OS deployment tools (MDT, WDS).
• Knowledge of data protection, backup/recovery strategies.

Responsibilities

• Providing technical assistance to end-users.
• Troubleshooting complex IT issues.
• Ensuring smooth operation of IT systems.

Skills

Advanced troubleshooting of Windows OS

Expertise in Active Directory

Fluent spoken and written English

Proficiency in Ukrainian

Tools

MDT

CrowdStrike

GSuite

JIRA

Job description

Middle Service Desk Engineer (Warsaw Office)

Warsaw

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

Middle Service Desk Engineer will be responsible for providing technical assistance to end-users, troubleshooting complex issues, and ensuring the smooth operation of IT systems within the organization.
The position is based in our Warsaw office on a full-time basis, with the primary focus on on-site presence. Remote work is occasionally possible when there are no tasks requiring office attendance.

What You’ll Be Driving:

• Maintaining and updating printers, Wi-Fi, meeting room technology (Robin/Totem, iPad, PR TV), and SCCM to ensure functionality and reliability;
• Managing print servers and implementing self‑service solutions for printer access;
• Monitoring and managing LAN networks to ensure smooth connectivity and performance;
• Ensuring meeting room technology is up‑to‑date and functional (TVs, AppleTV, HDMI, AirTame, Zoom Room, Jabra, projectors);
• Managing cable setup for TVs, monitors, and projectors to keep workspace organized;
• Updating and maintaining information on printer lists, meeting room descriptions, and network equipment plans;
• Managing asset inventory including IT equipment in stock, in use, and on order with accurate tracking;
• Maintaining tidiness and organization in server rooms, service desk rooms, and stock areas;
• Coordinating IT equipment delivery to/from users, service centers, and offices;
• Preparing and setting up laptops and peripherals for newcomers, position changes, and replacements;
• Processing dismissals by cleaning/wiping laptops, logging activities in systems to ensure data security;
• Communicating with users on IT issues and resolving problems quickly to minimize disruptions.

What Makes You aGR8Fit:

• At least 2 years of experience in a similar position;
• Advanced troubleshooting of Windows OS (Windows 10, Windows Server, older versions) and macOS (system configuration, software compatibility);
• Expertise in Active Directory (user/group management, OU structure, group policies);
• Experience with OS deployment tools (MDT, WDS), patch management, and update mechanisms;
• Understanding of OSI model, TCP/IP, troubleshooting network connectivity, configuring DHCP, DNS, SSH, FTP, RDP, SMTP/POP3/IMAP;
• Experience with VPN setup and troubleshooting;
• Knowledge of data protection, backup/recovery strategies, DLP, encryption technologies;
• Advanced skills with antivirus solutions (CrowdStrike) including deployment, configuration, and policy management;
• Proficiency with GSuite (Gmail, Drive, Calendar), Slack, Confluence;
• Experience using JIRA or similar ITSM/ticketing tools;
• Solid knowledge of ITIL/ITSM practices;
• Strong communication, problem‑solving, and organizational skills, with ability to multitask and maintain order, accuracy, and documentation;
• Fluent spoken and written English (Upper‑Intermediate+ level);
• Proficiency in Ukrainian will be a plus.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health – therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote‑first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.