Medical Information Specialist with French or German or Italian and English language

IQVIA; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading global healthcare company in Warsaw is seeking a Medical Information Specialist fluent in English and either French, German, or Italian. This role involves supporting health care professionals and patients while optimizing safety information. The ideal candidate will hold a Bachelor's degree in Life Sciences and demonstrate strong organizational and communication skills. Competitive benefits and training opportunities provided.

Qualifications

• Fluent in English (min. C1) and additional language (French, German, or Italian min. B2).
• Willingness to learn new skills across Lifecycle Safety service lines.

Responsibilities

• Provide phone support to health care professionals and patients.
• Document incoming calls, faxes, or emails.
• Establish and maintain effective team communications.
• Build a positive, collaborative team environment.
• Participate in training across Lifecycle safety service offerings.

Skills

Excellent written and verbal skills in English

Ability to learn new skills

Attention to detail

Organizational skills

Time management skills

Education

Bachelor’s Degree in a Life Science

Job description

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international, diverse team based across the world, with ‘safety hubs’ in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA. Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.

Medical Information Specialist with French and English and additional foreign language (German or Italian)

This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology.

You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career.

Responsibilities

• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
• Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
• Build a positive, collaborative team environment with other Lifecycle safety team members.
• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.

Required Knowledge, Skills, and Abilities

• Bachelor’s Degree in a Life Science is required.
• Excellent written and verbal skills in English (min.C1) and additional foreign language ( French or German or Italian at min. B2 level).
• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high‑quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects simultaneously, organise own workload and effectively manage competing priorities.

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