Loyalty & CRM Architect - Personalization & Growth

Aplikuj.pl; Bielsko-Biała; On-site; PLN 60,000 - 80,000; Full time

Job summary

A leading retail company in Bielsko-Biała is seeking an experienced Loyalty & CRM Manager to develop and implement comprehensive CRM strategies aimed at increasing customer retention and engagement. Responsibilities include managing CRM systems, designing loyalty programs, and collaborating with teams to enhance customer experiences. The ideal candidate will have 6-8 years of experience in CRM management and fluency in English. Competitive salary and career growth opportunities are offered.

Benefits

Competitive salary

Access to a comprehensive benefits platform

Discounts on company products

Wide range of training programs

Qualifications

• 6-8 years of experience in CRM and loyalty program management.
• Strong knowledge of CRM platforms.
• Proven experience in managing loyalty programs.

Responsibilities

• Develop and implement a loyalty and CRM strategy.
• Manage CRM systems and customer database integrity.
• Collaborate with Marketing and IT teams for new functionalities.

Skills

CRM and loyalty program management

Customer journey mapping

Segmentation

Personalization

Project management

Analytical mindset

Fluent English

Tools

Salesforce

Adobe

Emarsys

Job description

A leading retail company in Bielsko-Biała is seeking an experienced Loyalty & CRM Manager to develop and implement comprehensive CRM strategies aimed at increasing customer retention and engagement. Responsibilities include managing CRM systems, designing loyalty programs, and collaborating with teams to enhance customer experiences. The ideal candidate will have 6-8 years of experience in CRM management and fluency in English. Competitive salary and career growth opportunities are offered.