Lead Tech Infrastructure & Operations Hub

Daimler AG (Canada); Jawor; On-site; PLN 90,000 - 130,000; Full time

Job summary

Mercedes-Benz Group AG in Jawor, Poland, is establishing a Tech Infrastructure & Operations Hub to lead a growing team up to 10 FTE. The role focuses on building standardized service delivery, strong governance, incident management and cost-efficient operations for MBMPL, Vans and Cars plants.

The hub interfaces with central PT/TE governance and regional stakeholders. The candidate should bring extensive leadership experience in production‑critical tech environments, with a track record in

Qualifications

• Completed studies in computer science, information technology, telecommunications, engineering, business administration, industrial engineering or a comparable qualification.
• Strong knowledge of enterprise infrastructure and operations, including data centre, network, workplace, cloud or hybrid services, cybersecurity interfaces and industrial Tech environments.
• Good command of Tech service management practices, preferably ITIL, including incident, problem, change, service‑level, continuity and disaster‑recovery management.
• Strong understanding of service governance, supplier management, KPI systems, budget steering, operational excellence and structured problem‑solving methods.
• Knowledge of project and program management methods, agile approaches and the delivery of complex infrastructure or transformation initiatives.
• Ability to translate strategic priorities into clear organizational structures, measurable targets, prioritized demand and executable implementation plans.
• Knowledge of current infrastructure technologies, architectures and operational risks, together with the ability to identify standardization and automation opportunities.

Responsibilities

• Disciplinary leadership for the Tech Infrastructure & Operations team, including task, performance and HR management in accordance with Mercedes‑Benz Group guidelines.
• Build, motivate, develop and qualify the Jawor Hub team through clear objectives, development plans, regular feedback, capability building and structured knowledge transfer.
• Establish one accountable hub organization with effective governance, routines, interfaces and collaboration models across PT/TEGO Global Operations, MBMPL, Vans, Cars and the Business Accelerator organization.
• Ensure convergence toward Mercedes‑Benz standard solutions, processes, methods, tooling and reporting while reducing unnecessary local deviations.
• Support strategic initiatives within PT/TE and Enterprise Technology, especially the Tech Target Operating Model 2030 and the transition toward a scalable competence setup.
• Ensure compliant collaboration models with internal stakeholders, strategic suppliers and external service partners in accordance with Mercedes‑Benz standards.
• Act as the bridge between central standards and local needs, ensuring accountability, prioritization, transparent decisions and reliable execution.
• Represent the Jawor Hub in relevant governance bodies and establish effective stakeholder communication across locations and organizational units.
• Ramp up the Jawor Tech Infrastructure Hub, including recruiting and onboarding, qualification, know‑how transfer, standardized service delivery and effective working models.
• Lead the capability setup for Site Reliability Engineering in the Data Centre and Network domains, including stable operations, resilience, performance and cross‑plant expert support.
• Establish and govern infrastructure project management capability, including VAN.xA infrastructure topics, scope definition, resource planning, risk management, quality, communication and delivery tracking.
• Establish transparent performance management with service KPIs, operational reporting, incident tracking, trend analysis and clear countermeasures.
• Coordinate major infrastructure incidents and escalations across locations, ensuring fast expert engagement, structured communication, recovery tracking and lessons learned.
• Provide supplier management for the defined infrastructure scope, including service quality, SLA/KPI performance, escalation, improvement measures and collaboration with central governance functions.
• Establish demand intake, assessment and prioritization processes so that expert capacity is allocated transparently according to business criticality, risk and strategic relevance.
• Ensure transparent budget steering and support cost optimization through standardization, scalable delivery and the appropriate allocation of local and virtual expert work.
• Coordinate governance and cross‑functional infrastructure topics, including vulnerability‑related activities, compliance follow‑up and operational risk transparency.
• Support license and hardware procurement processes within the assigned scope and ensure alignment with standards, demand and budget priorities.
• Drive continuous improvement, automation, repeatable best practices and harmonized processes across the supported production network.
• Ensure complete operational documentation, knowledge management, handover into operations and sustainable capability retention within the hub.

Skills

Leadership

Communication

Analytical thinking

Cross-functional collaboration

Education

Relevant degree in IT/engineering

Tools

ITIL

Job description

Mercedes-Benz Group AG in Jawor, Poland, is establishing a Tech Infrastructure & Operations Hub to lead a growing team up to 10 FTE. The role focuses on building standardized service delivery, strong governance, incident management and cost-efficient operations for MBMPL, Vans and Cars plants.

The hub interfaces with central PT/TE governance and regional stakeholders. The candidate should bring extensive leadership experience in production‑critical tech environments, with a track record in