Key Responsibilities – Enterprise Architecture & Integration Design
- Architect end-to-end integration patterns between Pega CDH and enterprise systems using REST/JSON, SOAP, Kafka, MQ, SFTP, and ETL pipelines
- Define high-level and detailed architecture blueprints, including data flow diagrams, sequence diagrams, integration specifications, and deployment architectures
- Ensure integrations support real-time decisioning, high throughput, low latency, and high availability across all customer touchpoints
- Select and enforce standards for authentication, authorization, encryption, error handling, retries, logging, and API versioning
Technical Leadership & Delivery Oversight
- Serve as the technical lead for integration workstreams across all environments (Dev → Prod)
- Review and approve all system integration designs, mappings, and interface specifications
- Guide developers and architects in building scalable and reusable components
- Ensure delivered integrations align with enterprise security, compliance, and architectural governance
CDH Enablement & Ecosystem Orchestration
- Design data sourcing strategies for interaction history, customer profile feeds, decisioning data, and AI model inputs
- Collaborate with Decisioning Architects and Data Architects to ensure integrations enable real-time eligibility, suitability, arbitration, and propensity scoring
- Optimize container behavior for inbound channels including web, mobile, contact center, ATM/kiosk, and IVR
Client Engagement & Advisory
- Lead workshops with IT, enterprise architects, and application owners to define integration requirements
- Present architectural recommendations, integration patterns, and trade-offs to executive and technical stakeholders
- Troubleshoot complex integration issues, identify root causes, and drive long-term resolutions
Quality, Performance & Governance
- Define non-functional requirements (NFRs) including performance benchmarks, throughput thresholds, and resiliency SLAs
- Oversee performance testing, failover validation, environment readiness, and capacity planning
Required Experience & Skills
- 8+ years of architecture experience in enterprise systems, customer platforms, or integration engineering
- 5+ years in Pega Platform or Pega CDH delivery, preferably in an LSA or senior integration role
- Deep expertise in RESTful service design, event-based architectures, and API/microservices frameworks
- Strong understanding of relational/NoSQL databases, real-time streaming (Kafka, Kinesis), and middleware
- Proficiency with security standards, high-availability patterns, and cloud-native architectures
- Ability to translate business requirements into robust, scalable integration solutions
- Excellent communication skills for technical and executive audiences
Preferred / Certifications
Certified Pega Lead System Architect (CLSA) required
- Experience with enterprise marketing technology, CDPs, CRMs, and data hub architectures
- Cloud certifications (AWS, Azure, or GCP) are a plus