Lead IT Expert - RDT ERP

Roche; Poznań; Hybride; PLN 213 000 - 395 000; Plein temps

Avantages offerts par ce poste

Flex Location

Private healthcare

Stock options

Résumé du poste

Roche is seeking a Lead IT Expert to merge high-level architectural design with operational service management across a complex ERP landscape. The role focuses on end-to-end delivery, service stability, and vendor performance, in a hybrid work model with in-office days as needed.

You will bridge strategic roadmaps with day-to-day IT operations, manage non-functional requirements, and mentor delivery teams to enable scalable, reliable healthcare technology solutions.

Qualifications

• Proven track record in designing standards-based solutions in complex multi-product environments.
• Strong experience in architecture reviews, technology piloting, and reducing technical debt.
• ITIL v4 certifications or equivalent hands-on ITSM experience.

Responsabilités

• Oversee end-to-end service governance for ERP platforms, ensuring SLAs/OLAs and KPIs are met.
• Act as major incident escalation point; perform RCA and drive CSI initiatives.
• Align architectural roadmaps with ITSM processes and zero-downtime deployment strategies.
• Drive vendor and MSP management to ensure quality delivery and contractual compliance.

Connaissances

Architecture design

ITSM governance

Stakeholder management

Vendor management

Leadership

Outils

SAP BTP

S/4HANA

Description du poste

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Lead IT Expert - RDT ERP

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business‑minded technologists committed to help shape tomorrow's digital future of healthcare. Our mission is to power Roche through cutting‑edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we're building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world. At Roche, we offer a hybrid work model that combines flexibility with in‑person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The Lead IT Expert merges high‑level technical architecture with operational service management. In this dual‑capacity role, you will design business‑driven, standards‑based, and future‑ready solutions within a complex multi‑product environment while taking ownership of end‑to‑end service delivery performance, operational stability, vendor SLA compliance, and service lifecycle management. You will bridge the gap between strategic technology roadmaps and day‑to‑day IT operational excellence, ensuring solutions are not only architecturally sound and scalable, but also reliably.

The opportunity

Architectural Scope & Technical Leadership

• Design scalable solutions meeting product requirements, business priorities, and enterprise standards within a complex, multi‑solution RDT ERP landscape.
• Document and evolve architecture across the product lifecycle, managing Non‑Functional Requirements (NFRs), fitness functions, and Architecture Decision Records (ADRs).
• Define conceptual and logical data models, taxonomies, ontologies, and integration pathways.
• Develop, maintain, and drive the product technology roadmap while proactively managing technical debt, evaluating external technology trends, and conducting vendor technical assessments.

Delivery & Service Operations Management

• End‑to‑End Service Governance: Oversee the operational delivery life cycle for ERP solution platforms, ensuring service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are consistently met.
• Service Continuity & Incident Escalation: Act as the major incident escalation point for critical service disruptions; perform root cause analysis (RCA) and drive continuous service improvement (CSI) initiatives.
• Release & Operations Alignment: Align architectural change roadmaps with IT Service Management (ITSM) operational models, change management workflows, and zero‑downtime deployment strategies.
• Vendor & Service Provider Management: Drive operational accountability with third‑party software vendors, system integrators, and managed service providers to guarantee quality delivery, contract compliance, and value realization.

Stakeholder Management & Strategy

• Communicate complex architectural and operational concepts clearly to executives, business process owners, and cross‑functional delivery teams.
• Negotiate strategic operational trade‑offs between architectural purity, project delivery speed, cost, and long‑term service stability.
• Ensure full alignment between strategic IT roadmaps, business capabilities, and day‑to‑day service operations.

Who you are

Architecture Expertise

• Proven track record designing standards‑based solutions in complex, multi‑product enterprise environments.
• Mastery of reference architectures, data modeling, integration pathways, and NFR management.
• Strong capability in leading architecture reviews, technology piloting, and technical debt reduction.

Delivery & Service Management

• ITIL v4 minimum certifications or equivalent hands‑on experience in IT Service Management (ITSM).
• Demonstrated leadership in operational service delivery, incident/problem/change management, and SLA tracking.
• Proven experience managing multi‑million Managed Service Provider (MSP) contracts, vendor deliverables, and vendor performance metrics.

Domain & Compliance

• Background in GxP environments, Computer System Validation (CSV), and regulated pharma/life sciences industry, quality and clinical experience (highly beneficial).
• Hands‑on exposure to enterprise ERP implementations (SAP BTP, S/4HANA, or core ERP platforms, nice to have SAP Batch Release Hub).

Soft Skills & Leadership

• Exceptional negotiation, conflict resolution, and stakeholder management skills.
• Ability to mentor junior architects, service managers, and cross‑functional delivery teams.
• Strong analytical and problem‑solving mindset with a focus on business value.

What you get

• Salary range 19,075 - 35,425 PLN gross based on the employment contract.
• Annual bonus payment based on your performance.
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
• Recharge Fridays (2 Fridays off per quarter available).
• Take time Program (up to 3 months of leave to use for any purpose).
• Vacation subsidy available.
• Flex Location (possibility to perform our work from different places in the world for a certain period of time).
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
• Stock share purchase additions.
• Yearly sales of company laptops and cars and many more!

Compensation & Benefits

The expected salary range for this position, based on the primary location of Warsaw Grafit is 228,900.00 PLN - 425,100.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance. This position also offers an attractive benefits package (https://cdn.phenompeople.com/CareerConnectResources/prod/ROCHGLOBAL/documents/PolandBenefitsBrochureMyrewards-1763649233034.pdf). Learn more (https://roche.phenompro.com/global/en/compensation-philosophy) about how we reward our employees at Roche. This job is posted in multiple locations. If you're applying for the role in an alternative location where pay transparency regulations apply, the Talent Acquisition Partner will share the local pay information with you ahead of any business interview.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact. Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.