Junior Product Support Specialist

Macrobond Financial; Szczecin; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading financial data provider in Szczecin is looking for a Junior Product Support Specialist to support clients via email. Key responsibilities include troubleshooting technical issues and providing product knowledge. Candidates should have strong English skills and a positive attitude. This role offers competitive pay, a supportive work environment, and opportunities for professional development in a hybrid working model.

Benefits

Competitive salary

Stable position in a growing business

Private health care

Sport benefits

Cafeteria platform

Language learning platform

Training possibilities

Modern office with a chillout space

Qualifications

• Ability to communicate well with clients and teams.
• Strong analytical and technical knowledge.
• Experience in providing product support.

Responsibilities

• Provide product support to clients around the world.
• Find solutions for product and technical questions.
• Work in a rotating shift system.
• Develop economic, analytical, and technical knowledge.
• Cooperate with team members and the manager.

Skills

Very good level of English in speech and writing

Willingness to learn skills from different fields, including IT

Positive, friendly attitude

Research and web browsing skills

Education

University degree (not a must but a big asset)

Job description

About Us

Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sell side, corporate and academic sectors.

Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are in Malmö, Sweden, and we have key offices in Gothenburg, London, Poland, Lisbon, Hong Kong, and New York

Job Overview

Our growth as a company means that we need to grow our support team as well, which is why we’re looking forward to having you on board our team as a Junior Product Support Specialist. You will be responsible for first-line communication with customers (and prospects) of Macrobond, mostly performed via e-mail. Questions that you will have to answer will be mainly related to Macrobond application data, functionality, and technical issues

Job Responsibilities

• Providing product support to our clients fromdifferent locationsaround the world
• Finding solutions for product, data and technical questions and issues in our knowledge base and through creative experimentation
• Working in a rotating shift system, including some holidays
• Striving for excellence in providing top-notch support for our clients
• Developing your own economic,analyticaland technical knowledge
• Cooperating with other team members & your team manager
• Work in shift system (day shift 8:00-16:00 and evening shift 16:00-00:00)

Required Qualifications and experience

• Very goodlevel of English in speech and writing - needed for client contact and communication between teams & locations,
• Willingness to learn skills from different fields, including IT (we'llteach you all you need to know),
• A positive, friendly attitude,
• Research and web browsing skills,
• A university degree is not a must but a big asset.

What do we offer

• A competitive salary
• Stable position in a growing business with a "people first" atmosphere
• Private health care and sport benefits
• Cafeteria platform
• Language learning platform
• Internal, external or online (e.g. Udemy) training possibilities
• Hybrid work model
• A modern office in the city centre with an amazing chillout space.

Our commitment to Diversity

At Macrobond, diversity, equity, and inclusion are fundamental to our culture and success. We are committed to fostering an environment where all individuals are respected, valued, and empowered to contribute their unique perspectives.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

By joining our team, you become part of an organization that believes diversity drives innovation and strengthens our collective performance. Apply today and be part of our ongoing journey of growth and inclusion.

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Apply today and become part of our exciting journey!