Junior IT Specialist

Foolstheory; Bielsko-Biała; On-site; PLN 180,000 - 240,000; Full time

Job summary

A game development company in Bielsko-Biała seeks an IT Support Specialist to manage user access rights, support the rollout of new software tools, and troubleshoot hardware and software issues. The ideal candidate will have a solid understanding of computer hardware and strong communication skills, along with fluency in English at a minimum B2 level. This role offers flexible working hours and a fully on-site position.

Benefits

Flexible working hours

English language lessons

Private medical insurance

Opportunity for industry training

Psychological support

Qualifications

• Solid understanding of computer hardware components and architecture.
• Hands-on experience in assembling, troubleshooting, and maintaining PCs.
• Basic understanding of TCP/IP networking concepts.
• Familiarity with diagnostic tools for hardware issues.
• Willingness to learn and improve technical skills.

Responsibilities

• Manage user access rights and permissions across applications.
• Install, configure, and update standard software packages.
• Support deployment of new software tools and updates.
• Provide technical support to employees on software issues.
• Troubleshoot software installation and configuration problems.

Skills

Problem-solving

Attention to detail

Communication

Interpersonal skills

Fluency in English

Education

Secondary education (high school diploma or equivalent)

Tools

Microsoft Windows

TCP/IP networking concepts

Job description

About the job

We are Fool’s Theory, a company from Bielsko-Biała in Poland, creators of the game Seven: The Days Long Gone and The Thaumaturge.

We are actively seeking skilled individuals to join our team to work on a project developed in cooperation with CD PROJEKT RED.

Sounds interesting? Get in touch with us!

Responsibilities

• Manage user access rights and permissions across company applications.
• Install, configure, and update standard software packages for employees.
• Support the rollout of new software tools and updates across the organization.
• Assist in testing new software solutions before deployment.
• Monitor software license usage and report potential shortages or upcoming renewals.
• Help maintain internal knowledge bases and FAQs for common software issues.
• Collaborate with developers or system administrators on minor application-level issues.
• Support the automation of simple repetitive tasks using scripts or internal tools.
• Perform routine maintenance and updates of company software and IT systems.
• Provide technical support to employees both onsite and remotely focusing on software-related issues.
• Troubleshoot and resolve basic network and application connectivity issues.
• Diagnose and resolve software installation, configuration and compatibility problems.
• Act as a liaison between Fool’s Theory employees and third-party software/helpdesk providers.
• Communicate with external contractors to resolve software-related technical issues.Track and report software and IT incidents, ensuring timely follow-up and resolution.
• Maintain and update IT and software documentation regularly.
• Escalate complex software or system issues to IT administrators as necessary.
• Perform other software-related IT duties as assigned by the employer.

Requirements

• Solid understanding of computer hardware components and architecture.
• Hands‑on experience in assembling, troubleshooting, and maintaining PCs and related hardware.
• Familiarity with diagnostic tools and techniques for identifying hardware issues.
• Working knowledge of Microsoft Windows operating systems.
• Basic understanding of TCP/IP networking concepts.
• Minimum of secondary education (high school diploma or equivalent).
• Strong communication and interpersonal skills.
• Good analytical and problem‑solving abilities.
• Attention to detail and a high level of accuracy in work.
• Fluency in English at a minimum B2 level (both spoken and written).
• Willingness to learn, grow, and continuously improve technical skills.

Nice to have

• Familiarity with network solutions (switches, routers, firewalls, specially FortiGate and MikroTik).
• Experience with Active Directory administration.Knowledge of virtualization platforms such as Hyper‑V and Proxmox.
• Understanding of server operating systems, including Microsoft Windows Server 2019 or newer, and Linux.
• Experience with Google Workspace administration.
• Basic knowledge of Endpoint Detection and Response (EDR) solutions.
• Driver's license, category B.

We offer

• Work fully on‑site from our office in Bielsko Biała.
• Flexible working hours (core hours 10:00-16:00).
• English language lessons.
• Working in a group of experienced specialists, often gamedev veterans, who are willing to share their knowledge.
• Support in industry training courses, conferences and fairs participation (both as a participant or speaker).
• Private medical insurance (Enel-med).
• Access to MyBenefit platform with a possibility to co‑finance a Multisport Card.
• Psychological support