Junior Desktop Support Technician

QLOC; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Full-time employment contract

Shift work 7:00–21:00

Access to latest tech and hardware

Multisport program

Private medical care co-financing

Modern office in Warsaw

Team events and knowledge exchange

Internal sports challenges

Job summary

QLOC, a leading game development and outsourcing company, is seeking an IT support specialist in Warsaw. The role focuses on hardware and software maintenance, technical support, and onboarding for new staff in a dynamic testing and development environment.

You will troubleshoot PCs, manage hardware inventory, and collaborate with teams to ensure smooth daily operations, with shift coverage and modern office facilities in a vibrant tech hub.

Qualifications

• Proficient with Windows 10/11 and MS Office configuration and troubleshooting.
• Experience working in a domain environment.
• Good understanding of computer hardware construction and operation.
• Independent, conscientious, meticulous, responsible and reliable.
• Able to work under time pressure and meet deadlines.
• Strong communication and teamwork skills.
• Proficient English (spoken and written) and fluent Polish.
• Openness to continuous learning and qualification improvement.

Responsibilities

• Install, reinstall, update and repair hardware and software.
• Diagnose and fix faults in computer systems during testing.
• Provide technical support to employees via in-person, phone or email.
• Handle IT equipment care and procurement records.
• Prepare onboarding jobs for new employees.
• Create reports for supervisors.

Skills

Windows 10/11

MS Office

Domain environment

Hardware knowledge

Time management

Teamwork

English (spoken and written)

Polish language

Willingness to learn

Education

Higher education in a relevant field (or during studies)

Job description

QLOC offers first-class services for the video game industry. We love games and we love to co-develop games even more! Our broad range of services include development, art, testing, and localization. We offer first-class services for the biggest players in the video game industry EA, Capcom, Warner Bros., CD PROJEKT RED, Activision and BANDAI NAMCO Entertainment among many others. We work on the biggest gaming platforms, state-of-the-art technologies and games powered by Unreal Engine, or custom engines like Frostbite or REDengine. We have helped enhance and move Cyberpunk 2077, Mortal Kombat, Clair Obscur: Expedition 33, Dying Light: The Beast, Dark Souls Remastered, Europa Universalis V, The Witcher 3: Wild Hunt (and many more) to new platforms, taking great joy in the process and sharing passion with players around the world.

Responsibilities

• Installing, reinstalling, updating and repairing hardware and software,
• Diagnosing and repairing faults in computer systems and applications during software testing,
• Providing technical support services for the company's employees through personal, telephone or e-mail assistance for the dynamically changing environment of the software being tested,
• Technical care of IT equipment,
• Purchase and records of IT equipment,
• Preparing jobs for new employees of the company,
• Preparing reports for superiors.

What Are We Looking For

• Very good knowledge of Microsoft Windows 10/11 and MS Office at the level of configuration and troubleshooting,
• Knowledge of working in a domain environment,
• Very good knowledge of the construction and operation of computer hardware,
• Independence, conscientiousness, meticulousness, responsibility and regularity,
• Ability to work under time pressure,
• Communicativeness and the ability to work in a team,
• Good command of spoken and written English,
• Very good knowledge of the Polish language,
• Openness and readiness to constantly learn and improve qualifications.

Additional Advantages Will Be

• Ability to solve problems with video games (PC, consoles),
• Higher education in a major (or during studies),
• Experience in a similar position.

We Offer

• Full-time employment contract,
• Shift work from 7 a.m. to 9 p.m.,
• Daily contact with the latest technologies and top-class computer hardware,
• Possibility to join the Multisport program,
• Co-financing for private medical care, after the trial period,
• Workplace in a modern office building,
• Working in a young, friendly team,
• Dragons Academy - knowledge and skills exchange events,
• Dragothon - an internal sports challenge with prizes.

We believe in creating equal opportunities for all candidates, regardless of their background. We place a strong emphasis on respecting diversity and promoting integration within our company culture. As a result, we guarantee that every qualified candidate will be given fair consideration.

If you want to read about processing your personal data during recruitment, check out this page: https://q-loc.com/privacy-policy/personal-data-processing/

In accordance with the Whistleblower Protection Act, the internal reporting procedure can be found at: https://q-loc.com/whistleblowing/