Junior Customer Service Specialist with English (Ad Ops Campaign)

careersinpoland; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Job summary

A global professional services company is seeking a Junior Customer Service Specialist to join their ad operations team. Responsibilities include managing advertising campaigns, monitoring performance, and collaborating with clients. The ideal candidate possesses strong problem-solving and communication skills, thrives in a flexible environment, and has a relevant bachelor's degree. This position is hybrid, with initial in-office training in Warsaw.

Qualifications

• Bachelor's degree (preferably in sales, advertising, marketing, or business).
• Previous knowledge in ad operations and the programmatic landscape.
• Strong verbal, written, and presentation skills.
• Ability to thrive in a fast-paced, detail-oriented environment.

Responsibilities

• Manage the setup and execution of programmatic advertising deals.
• Work with clients to launch and manage advertising campaigns.
• Monitor campaign performance and recommend improvements.
• Ensure revenue flow through problem-solving and creative solutions.

Skills

Problem-solving skills

Attention to detail

Communication skills

Project management skills

Ability to work in a flexible environment

Education

Bachelor's degree in sales, advertising, marketing, or business

Job description

Junior Customer Service Specialist with English (Ad Ops Campaign)

Accenture

Level: Manager/Director | Working hours: Full time | Remote recruitment | Published: 2025/11/18

Overview

We are seeking highly motivated individuals to join a rapidly growing ad operations team for one of our clients. In this role, you will be responsible for managing the set up and execution of programmatic private marketplace (PMP) advertising deals for advertisers across the globe. Ideal candidates will relentlessly ensure proper pacing and performance throughout the campaign life cycle through active backlog management. In addition, these persons will be responsible for managing all in-flight and post-campaign reporting needs for advertisers and must possess strong communications skills to engage with our clients account managers and external partners. Above all, these individuals are problem-solvers with can do attitudes, they care deeply about the details, and are comfortable working with clients independently (or with minimal guidance).

Work Responsibilities

• Work with various teams internally and with our clients cross‑functional teams to launch, manage and deliver deals across different buying channels
• Put in place, manage and optimize Ad campaigns across multiple clients, platforms and technology partners
• Verify deal details and proactively recommend improvements to make sure that deal information flows through Clients Ads Servers
• Own the daily management of all campaigns across programmatic channels
• Daily monitor where the campaign and identify issues that would require any follow up with partners and Client account managers
• Look for solutions based on the guidelines training that will allow to ensure revenue flow
• Adhere to internal standard methodology guidelines, processes, and operating cadences as established by Client ad ops team

Requirements and Preferred Experience

• Bachelor's degree (very nice to have, preferably in sales, advertising, marketing, or business)
• Previous knowledge in ad operations and the programmatic landscape
• Very nice to have experience in ad operations, account management, or campaign management
• Strong problem‑solving skills, ability to solve difficult challenges and partner with teammates to find creative solutions
• Ability to work under vastly changing direction
• Strong attention to detail, analytical, and project management skills (very nice to have)
• Excellent verbal, written, and presentation skills
• Ability to thrive in a fast‑paced, deadline‑driven, and detail‑oriented environment
• Belief in the power of teamwork and a passion for being a great teammate

Work Arrangements

• This role requires flexibility to adapt to business needs
• There are two main 8‑hour shifts: a morning shift starting between 9:00 AM and 11:00 AM, and an afternoon shift starting between 1:00 PM and 3:00 PM
• Weekend work (Saturday and/or Sunday) may be required depending on business volume
• Work is carried out in a hybrid setup (50%/50%), based on business requirements
• The first 3 weeks will include in‑office training
• The office is located in the Proximo II building, ul. Przyokopowa 26, Warsaw
• More details will be provided during the hiring process

About Us

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking “apply now!” button

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