Junior Customer Service Coordinator

Upmpaper; Wrocław; On-site; PLN 40,000 - 60,000; Full time

Job summary

A leading materials solutions company in Wrocław seeks a Junior Customer Service Coordinator. The role involves delivering exceptional customer service, managing order processes, and collaborating with internal teams. The ideal candidate will have a degree, be fluent in English, and possess strong communication skills. Join a supportive and innovative team dedicated to sustainability and customer success. Applications close on December 25, 2025.

Benefits

Development opportunities

Caring community

Sustainability focus

Qualifications

• Bachelor’s or master’s degree required.
• Fluency in English, another European language is a plus.
• Proactive approach and eagerness to learn.

Responsibilities

• Provide customer service in commercial tasks.
• Respond to customer requests through Salesforce.
• Collaborate with internal stakeholders for customer satisfaction.

Skills

Fluent in English

Excellent communication skills

Customer-focused

Problem-solving

Team collaboration

Attention to detail

Education

Bachelor’s or master’s degree

Tools

Salesforce

Job description

Junior Customer Service Coordinator page is loaded## Junior Customer Service Coordinatorlocations: Wroclaw Business Hubtime type: Full timeposted on: Posted Todayjob requisition id: NB6024857Together we can renew the everyday, for a future beyond fossils! We are looking for a **Junior** ****Cust**omer Service Coordinator, EMEIA**located in UPM Business Hub Wrocław, Poland.**Greetings from your future manager**"Welcome to UPM Adhesive Materials, one of the world’s leading suppliers of label materials! Currently, we are looking for an open-minded person who is eager to learn and explore the amazing world of labelling industry by joining the Customer Service team for EMEIA Region. Together we are aiming to deliver best-in-class customer experience in our industry.Take the next step in your Customer Service career and gain experience in the B2B environment. Become part of an international Customer Service and Sales organization and contribute to our goal of customer success in a sustainable future. We have a team of professionals and service minded people, who’d warmly welcome you to join our team".*–* Piotr Herba, Team Leader, Customer Service**What you will do*** Provide Customer Service in commercial related tasks and execute daily operations, including order intake and management* Respond to customer requests in Salesforce related to samples, pricing, and technical documentation* Manage and maintain excellent quality of customer data, price lists* Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery* Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system* Provide reports, certificates and statements based on customer requests, using available data sources* Onboard, guide and support customers with our MyRaflatac online platform* Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools* Take part in additional trainings extending knowledge about products, systems, processes**Who you are*** You have a bachelor’s or master’s degree* You are open to new ideas and eager to join a cross-functional, international team* You are fluent in English, both written and spoken; proficiency in another European language is a plus* You thrive in a team environment, take initiative* You are focused on customer needs and satisfaction, eager to learn new things and explore the secrets of the labelling industry* You have excellent interpersonal and communication skills* You have a continuous improvement mindset and strong attention to details* You have good organization skills, ability to identify priorities and solve problems**This is what we offer to you*** **A meaningful job:** We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.* **A caring community:** Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.* **Development opportunities:** We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.* **Responsible employer:** Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.Learn about our and our**Additional information**The position is located in UPM Business Hub Wrocław, Poland**.**The position holder will report to Team Leader, Customer Service.Please apply via the link above and attach your CV latest **December 25, 2025**. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.For support with submitting your application, please contact HR Service Center at [e-mail] or tel. [phone].If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: .UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.Ifyou wish to get more insight about who we are, check out this !UPM – we renew the everyday Read more:Follow us on||| #UPM #UPMers #materialsolutions #WeRenewTheEveryday #LI-DNP#LI-HYBRID