Junior Customer Ops Specialist - Sales & Support (Hybrid)

TG Arla; Województwo pomorskie; On-site; PLN 105,000 - 148,000; Full time

Job summary

A global leader in dairy located in Poland is looking for a Junior Customer Operations Representative. This role involves processing orders, managing customer inquiries, and ensuring timely deliveries. Ideal candidates will have strong communication skills, be fluent in English, and have a willingness to work in shifts. Join our vibrant team and contribute to improving customer service operations, with benefits such as medical care, gym memberships, and flexible working hours.

Benefits

Medical care & life insurance

Gym card

Flexible working times

Training and development programs

Referral program

Qualifications

• Experience in customer service or operations is a plus.
• Willingness to work in shifts, including weekends and bank holidays.

Responsibilities

• Accurately process sales orders and credits.
• Manage customer inquiries, complaints, and requests.
• Ensure smooth and timely deliveries.
• Contribute to process improvement.
• Collaborate with team members and stakeholders.

Skills

Strong communication and interpersonal skills

Fluency in English (written and verbal)

Solid problem-solving abilities

Excellent attention to detail

Tech-savviness and proficiency

Ability to multitask and prioritize

Tools

Salesforce

SAP

Excel

other CRM systems

Job description

A global leader in dairy located in Poland is looking for a Junior Customer Operations Representative. This role involves processing orders, managing customer inquiries, and ensuring timely deliveries. Ideal candidates will have strong communication skills, be fluent in English, and have a willingness to work in shifts. Join our vibrant team and contribute to improving customer service operations, with benefits such as medical care, gym memberships, and flexible working hours.