Junior Collections Specialist with German (Fixed-Term)

HEINEKEN Kraków; Polska; On-site; PLN 60,000 - 80,000; Full time

Job summary

A leading beverage company in Poland is seeking a candidate to manage the Customer Ledger and drive collections. The role requires fluency in German (C1/native) and strong English skills, along with experience in Order to Cash and customer service. Responsibilities include collaborating with teams, managing customer accounts, and ensuring adherence to compliance policies. This position is ideal for individuals with strong communication and problem-solving abilities who thrive in a multinational environment.

Qualifications

• C1/native level German language skills.
• Fluent in English.
• Experience in Order to Cash or Customer Service.
• Strong communication and problem-solving abilities.
• Familiarity with SAP and Excel systems.
• Ability to handle resistance.
• Understanding of end-to-end Order to Cash process.
• Experience in a multinational environment.

Responsibilities

• Own the Customer Ledger and meet collection targets.
• Act as a Business Partner to OpCos for data accuracy.
• Collaborate with teams for effective collection processes.
• Manage customer accounts with high service levels.
• Identify held orders and resolve them appropriately.
• Communicate updates to OpCo stakeholders.
• Support continuous improvement projects.
• Ensure compliance with process controls and policies.
• Maintain up-to-date process documentation.

Skills

German language proficiency (C1/native)

Fluent English

Strong communication skills

Problem solving skills

Experience with SAP

Experience with Excel

Familiarity with the Order to Cash process

Experience in a multi-national environment

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams to ensure effective delivery of collection processes and that standards are being followed
• managing customer accounts and ensure a high level of service is provided at all times
• identifying held orders and taking appropriate actions to resolve them in accordance with credit policy
• effectively collaborating and communicating with the team in achieving team goals
• participating in meetings with OpCo stakeholders and providing updates on the collection progress
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaing complete and up to date process documentation.

You are a good candidate if you have:

• German language on C1/native level
• English language skills on a fluent level
• experience related to Order to Cash/Customer Service area
• strong communication and problem solving skills- experience with SAP and Excel systems
• ability to deal with resistance
• understanding of end2end Order to Cash process
• experience in multi-national environment (incl. Shared Services Centres).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

For further information, and to apply, please visit our website via the “Apply” button below.