Junior 24/7 IT Support Engineer

TietoEVRY Corporation; Poznań; On-site; PLN 105,000 - 148,000; Full time

Job summary

A leading technology company is seeking a Junior 24/7 IT Support Engineer in Poznań, Poland. The role involves providing remote user support, handling ITSM tickets, and communicating with European customers. Ideal candidates possess good knowledge of Microsoft Office, basic Active Directory experience, and support skills within a ticketing system. The company values diversity and inclusion in the workplace.

Qualifications

• Basic knowledge of helpdesk procedures, IT support, and incident management.
• Ability to handle ITSM tickets and provide remote support.

Responsibilities

• Communicate effectively with European customers via phone, email, and IM.
• Handle ITSM tickets and provide solution-oriented user support.
• Monitor IT infrastructure and react according to protocol.

Skills

Good knowledge of Microsoft Office 2016/2025, O365 and Windows 10 OS

Basic experience with Active Directory

Familiarity with LAN/WAN administration

Intermediate level of English (both spoken and written)

Basic knowledge of ITIL or alternative frameworks

Experience operating in a ticketing system like JIRA

Job description

Job Description

Tietoevry Create Ukraine invites talented professionals to join our customer’s team as a Junior 24/7 IT Support Engineer in Zhytomyr. Our client is one of the leading Scandinavian online supermarkets, providing convenient grocery delivery services across the country.

Areas of Responsibility

• Communication with European customers (phone, email, IM)
• ITSM tickets handling and dispatching
• Remote user support
• Infrastructure monitoring and reaction according to the documentation
• Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
• Prioritizing and escalating incidents (when required) to the appropriately experienced technician
• Operating in shifts for 24/7 customer support
• Incidents detection, investigation, escalation, reporting
• Prioritizing and differentiating between potential intrusion attempts and false alarms
• Handling security incidents as reported by individuals or automated systems

Qualifications

• Good knowledge of Microsoft Office 2016/2025, O365 and Windows 10 OS
• Basic experience with Active Directory
• Familiarity with LAN/WAN administration
• Intermediate level of English (both spoken and written)
• Basic knowledge of ITIL or alternative frameworks
• Experience operating in a ticketing system like JIRA

Personal skills

• Excellent analytical skills, critical thinking
• Customer and service oriented behaviors in daily interactions
• Flexible and self-initiative

Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)