Italian Speaking Helpdesk Agent - Work Remote In Greece - Paid Relocation Pack

Mercier Consultancy Medical; Polska; Remote; PLN 30,000 - 120,000; Full time

Job summary

A consultancy firm is offering an exciting opportunity for an Italian Speaking Helpdesk Agent to work remotely from Greece. The role involves providing technical support to Italian-speaking clients and comes with a competitive monthly salary and a fully paid relocation package. Ideal candidates will have experience in customer service, excellent problem-solving skills, and fluency in Italian. Join us to enhance the customer experience in a vibrant environment.

Benefits

Competitive Monthly Salary

Fully Paid Relocation Package

Fully Paid Training

Monthly Performance Bonus

Health Insurance

Qualifications

• Fluent in Italian (both written and verbal); proficiency in English is advantageous.
• Experience in a customer service or technical support role is preferred.
• Excellent problem-solving skills and a customer-focused approach.
• Ability to communicate complex information clearly and effectively.
• Self-motivated with strong organizational skills.

Responsibilities

• Deliver outstanding customer service to our Italian-speaking clients.
• Troubleshoot technical problems and provide timely solutions.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with cross-functional teams to resolve complex issues.
• Stay updated on product knowledge to provide relevant information.

Skills

Fluent in Italian

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Tools

CRM tools

Helpdesk software

Job description

Italian Speaking Helpdesk Agent - Work Remote In Greece - Paid Relocation Pack

Mercier Consultancy MD is thrilled to offer a unique opportunity for an Italian Speaking Helpdesk Agent to join our dynamic team while working remotely from the beautiful landscapes of Greece. This role comes with a paid relocation package for successful candidates, encouraging you to embrace a vibrant work-life balance. As a Helpdesk Agent, you will be the first point of contact for our Italian-speaking clients, addressing their inquiries and providing exceptional technical support.

Key Responsibilities

• Deliver outstanding customer service to our Italian-speaking clients via phone, email, and chat
• Troubleshoot technical problems and provide timely solutions to enhance client satisfaction
• Maintain accurate records of customer interactions in our CRM system
• Collaborate with cross-functional teams to resolve complex issues and improve service delivery
• Stay updated on product knowledge and updates to provide the most relevant information to clients
• Offer proactive support and advice to enhance the user experience

Requirements

• Fluent in Italian (both written and verbal); proficiency in English is advantageous
• Experience in a customer service or technical support role is preferred
• Excellent problem-solving skills and a customer-focused approach
• Ability to communicate complex information clearly and effectively
• Proficiency with CRM tools and helpdesk software is a plus
• Self-motivated with strong organizational skills and the ability to manage time effectively
• A positive attitude and a willingness to adapt in a fast-paced environment

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Monthly Performance Bonus
• Health Insurance
• And Much More ..