IT Support Specialist — Fast, Friendly Tech Helpdesk

Axabee; Wrocław; On-site; PLN 50,000 - 70,000; Full time

Job summary

A leading IT service provider in Wrocław is seeking an IT Support Specialist to provide fast and professional service for technical requests. The ideal candidate will have strong communication skills, a solid understanding of Microsoft systems, and the ability to resolve issues efficiently. Availability for office shifts is required. This role offers the chance to join a dynamic team focused on enhancing user experiences.

Qualifications

• Highly developed communication and teamwork skills.
• Ability to think analytically and solve real causes of problems quickly.
• Good knowledge of Microsoft systems and software (Windows, Office, Active Directory).
• Ability to explain technical issues in an accessible way.
• Very good knowledge of English.
• Availability to work shifts between 8:00-18:00.
• Experience in customer service.

Responsibilities

• Taking care of fast and professional service of requests.
• Receiving and recording service requests.
• Resolving technical problems.
• Coordinating responses to requests and monitoring the process.

Skills

Windows

VPN

Office

Job description

A leading IT service provider in Wrocław is seeking an IT Support Specialist to provide fast and professional service for technical requests. The ideal candidate will have strong communication skills, a solid understanding of Microsoft systems, and the ability to resolve issues efficiently. Availability for office shifts is required. This role offers the chance to join a dynamic team focused on enhancing user experiences.