IT Support Engineer

Tripledot Studios; Warszawa; Hybrid; PLN 25,000 - 40,000; Full time

Job summary

A leading mobile games company in Warsaw is seeking a Junior IT Support Engineer to keep their tech setup running smoothly. In this hands-on role, you'll resolve hardware and software issues, support teammates, and contribute to IT inventory management. The ideal candidate has 1–2 years of experience and a proactive, problem-solving mindset. This position offers a hybrid work environment and a range of professional growth opportunities.

Benefits

26 days paid holiday

20 days remote working

Private Medical Cover

Daily Free Lunch

Access to sports facilities

Employee Assistance Program

Continuous Professional Development

Qualifications

• 1–2 years of experience in IT support or helpdesk.
• Interest in Google Workspace and networking fundamentals.
• Proficient in English; Polish or Russian a plus.

Responsibilities

• Be the first point of contact for IT issues.
• Support teammates with software and hardware problems.
• Troubleshoot Wi-Fi and VPN connectivity issues.

Skills

Problem-solving mindset

Basic knowledge of Windows systems

Basic knowledge of macOS systems

Communication skills

Eagerness to learn

Job description

Tripledot is one of the largest independent mobile games companies in the world. We are a multi‑award‑winning organization with a global team of over 2,500 people across 12 studios. Our portfolio includes some of the biggest titles in mobile gaming, together reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle: when people love what they do, what they do will be loved by others. We’re building a company we’re proud of—full of driven, smart, detail‑oriented people who love making games. Our ambition is to be the most successful games company in the world, and we’re just getting started.

Location: Warsaw, PL
Workplace type: Hybrid
Employment Type: Permanent - Full Time
Department: Operations

Role Overview

We’re looking for a Junior IT Support Engineer with curiosity, drive, and a “make it happen” attitude. In this role, you’ll be the go‑to person for keeping our tech setup running smoothly—helping the team stay online, secure, and productive. This is a hands‑on position where you’ll learn quickly, take ownership of tasks, and grow into more advanced technical areas as you gain experience. If you enjoy solving problems, experimenting with systems, and helping people get the most out of their technology, this could be the perfect next step for you.

Responsibilities

• Be the first point of contact for IT issues, both in person and remotely.
• Support teammates with hardware, software, and account‑related problems (Mac & Windows).
• Troubleshoot general IT issues, including Wi‑Fi, VPN, and connectivity problems.
• Set up and configure laptops, manage peripherals, and maintain user accounts across platforms (Google Workspace, Okta, Azure, etc.).
• Assist with onboarding and offboarding processes.
• Log, track, and resolve tickets in line with SLAs to ensure smooth and timely issue resolution.
• Maintain and organize IT inventory.
• Stay adaptable to new technologies, continuously learn new skills, and contribute as an active member of the IT team.

Required Skills, Knowledge and Expertise

• 1–2 years of experience in IT support, helpdesk, or a similar technical role.
• A proactive, problem‑solving mindset with a strong “can‑do” attitude.
• Basic knowledge of Windows and macOS systems, including hardware setup and configuration.
• Interest in Google Workspace, Okta, MDM solutions, and networking fundamentals.
• Well‑organized, reliable, and comfortable managing multiple requests at once.
• Eagerness to learn, grow, and build a long‑term career in IT.
• Excellent communication skills and a proactive, approachable attitude.
• Proficiency in English, Polish or Russian will be an advantage.

Working at Tripledot

• 26 days holiday: Enjoy 26 days of paid holiday in addition to national/bank holidays.
• 20 days fully remote working: Work from anywhere in the world, 20 days of the year.
• Regular company events and rewards to celebrate cultural events, our achievements and our team spirit.
• Private Medical Cover: Peace of mind with private medical cover for you and your family.
• Daily Free Lunch: Order free food from Pyszne.pl.
• Multisport Plus Card: Access to various sports facilities across Warsaw.
• Employee Assistance Program: Confidential, caring support when you need it.
• Family Forming Support: Support on your family‑forming/fertility journey (subject to policy).
• Continuous Professional Development: Ongoing opportunities for professional growth.
• Office Playroom: Unwind and recharge in a fun playroom.
• English & Polish Classes: Improve your language skills with access to classes.

About Tripledot

We are Tripledot Studios. Our mission is to bring the knowledge and experience of a chart‑topping mobile games company into a close‑knitted, collaborative environment. Our teams drive projects together from conception to launch in an indie‑style process that combines data and creativity to make games that can be enjoyed by everyone.

Our Hiring Process

1. Talent Acquisition Interview
2. Manager Interview
3. Director Interview
4. Final interview
5. Hired

Find out more.

This organization operates in compliance with the Whistleblower Act, for more information or to report violations please email [e-mail].