IT Support

eConsulting; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading IT consulting firm in Poland is seeking an IT Support Specialist to provide ongoing support to employees. You will be responsible for troubleshooting and configuring IT devices, with a focus on Windows systems and automation tasks. The ideal candidate must be fluent in both English and Polish, possess strong technical knowledge, and pay attention to detail. This role offers a flexible remote work option and various benefits after the probation period.

Benefits

B2B or Mandate contract

Multisport card

Private medical care

Group life insurance

Cyclic integration events

Additional language classes

Qualifications

• Must have knowledge of Windows 10 and 11 systems including installation and troubleshooting.
• Experience with hardware configuration automation is required.
• Basic understanding of computer networks and diagnosis of connection issues.

Responsibilities

• Provide ongoing IT support to employees.
• Deal with GDPR-related tasks in the organization.

Skills

Knowledge of Windows 10 and 11

Hardware configuration automation

Basic knowledge of computer networks

Knowledge of work automation tools

Experience in creating documentation

Understanding API

Basic JSON knowledge

Fluent English

Fluent Polish

Tools

Kubernetes

Grafana

Azure

Google Workspace

OPNsense

Job description

What will you do with us?

Our IT team is responsible for comprehensive care of our IT environment, from IT equipment, i.e. laptops and user support, through cloud infrastructure, implementation of our applications and maintenance of client applications, to ensuring information security and protection of personal data.

Your role will be primarily to provide ongoing support to employees in the field of IT, including on laptops (mainly Windows), but also the web applications themselves (implemented on Kubernetes). We want these tasks to also include automation of these works, e.g. through scripts or other solutions. In addition, part of the tasks will be to deal with the topic of GDPR in our organization (we will provide appropriate training). It is important to be meticulous, pay attention to the quality of the tasks performed and solve the causes of the problem, not just superficial errors.

Tech stack: Windows, Linux, Macos, Azure, Google Workspace, Clickup, Grafana, Kubernetes, OPNsense

What do we expect from you?

• Knowledge of Windows 10 and 11 systems: installation, troubleshooting, configuration of devices and applications.
• Experience in hardware configuration automation (e.g. implementing laptops, preparing the user environment, building and distributing system images).
• Basic knowledge of computer networks and diagnosing connection problems.
• Knowledge of any one tool for work automation (scripts, nocode, lowcode).
• Experience in creating documentation.
• Understanding API.
• Basic JSON knowledge.
• Fluent English and Polish language (min. B2).

Responsibility for assigned tasks

• Responsibility for assigned tasks.
• Dedication and accuracy to the performed tasks.

Nice To Have

• Knowledge of security issues (e.g. bitlocker).
• Knowledge of Linux and macOS systems in the context of user support (terminal, VPN configuration, application installation, updates).
• Support for Android and iOS mobile systems - account configuration, corporate access, basic diagnostics.
• Knowledge of Google Workspace administration - accounts, groups, permissions, security.
• Knowledge of the basics of MS Azure administration.
• Ability to work with MDM tools - mainly Google Endpoint Management.
• Knowledge of ClickUp (or JIRA or similar) - process support and automation.
• Knowledge of LogicApp or Power platform.
• Knowledge of GDPR issues.

What do we offer?

• B2B or Mandate contract.
• Remote work.
• A range of various benefits after trial period (Multisport card, Medicover private medical care with access to the Damian Medical Center, group life insurance).
• Sports activities outside work.
• Additional language classes (English).
• Cyclic, one-of-a-kind integration events, competitions and challenges.

Who are we?

eConsulting is a leading provider of HCM, DCM, QMS, RIMS, validation services, cloud solutions, IT team and staff augmentation, and other IT services for multinational clients from regulated and non-regulated sectors. As the largest Cornerstone OnDemand partner in Europe, we specialize in offering consulting, integration, and implementation of Human Capital Management (HCM) services. Our key strength lies in the ability to combine our comprehensive expertise and commitment to excellence with our sensitivity to the client’s needs. We are growing over 30 % annually. Join us and help us accelerate the growth of our Team.