IT Operations Engineering

Finom; Kraków; Remote; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Work & Swim Cyprus

Job summary

Finom is seeking an IT Operations Engineer to support internal users across Windows and macOS, JumpCloud and Google Workspace, and the SaaS tools used by hundreds of employees. You’ll own incident response, triage requests in Jira Service Management, and help improve IT processes in a fast-growing fintech environment.

Join a team that values practical problem solving, thorough documentation, and a culture of continuous improvement, security, and user-centric service delivery across Europe.

Qualifications

• 2+ years in IT support, service desk, or a similar user-facing technical role
• Hands-on troubleshooting of Windows and macOS devices and networks
• Experience with ITSM or ticketing tools and meeting SLAs
• Written and spoken English proficiency

Responsibilities

• Delivering Excellent Internal Support via Jira Service Management and Slack, triaging and resolving requests within SLA
• Troubleshooting Windows and macOS devices, remote diagnosis and device enrollment
• Managing onboarding/offboarding tasks in JumpCloud, Google Workspace, and Torii, handling access requests and SSO issues
• Administering Jira, Confluence, Slack, and Notion at user level and maintaining knowledge bases and workflows
• Spotting ticket trends and proposing automation or knowledge base updates while supporting security/compliance processes

Skills

Windows/macOS troubleshooting

Customer service

Documentation

SLA-driven support

Tools

Jira Service Management

JumpCloud MDM

Google Workspace

Intune

Okta / Entra ID

Job description

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

We're looking for an IT Operations Engineer who puts internal users first. You'll be the person Finom employees turn to when something breaks, and you’ll make sure they leave every interaction unblocked and well looked after.

You’ll join the IT Operations team and work day to day across Windows and macOS devices, identity and access, and the SaaS tools hundreds of Finom employees rely on. The team builds and owns the core platforms; you'll run them, support the people who use them, and spot where things could work better.

About You

You enjoy helping people and it shows. You stay calm under pressure, explain technical issues in plain language, and follow up until the problem is actually solved. You treat every ticket as a colleague who needs help, not a queue item.

You're pragmatic and learn quickly. You don't need to build systems from scratch, but you think like a builder: you notice recurring issues, ask why they happen, and suggest a fix, a script, or a better process. You document what you learn so the next person doesn't have to start over.

What You'll Do

• Delivering Excellent Internal Support: You'll be the first line of help for Finom employees through Jira Service Management and Slack. You'll triage and resolve requests within SLA, keep users updated, and close tickets with clear, friendly communication. You'll own the employee experience of IT, from a quick password reset to a stressful laptop failure before a big meeting.
• Troubleshooting Windows and macOS Devices: You'll diagnose and fix hardware, OS, software, and network issues on both platforms, remotely. You'll handle device enrollment and compliance issues in JumpCloud MDM, software installs and updates, and elevate complex cases with a clear write-up of what you've already tried.
• Supporting Identity, Access, and the Employee Lifecycle: You'll run day-to-day onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii, handle access requests and SSO issues, and follow our access governance and least-privilege practices.
• Administering Everyday Platforms: You'll handle user-level administration of tools like Jira, Confluence, Slack, and Notion, and help keep JSM request types, knowledge base articles, and workflows accurate and easy to use.
• Improving How We Work: You'll spot trends in tickets and flag recurring issues. Where it makes sense, you'll write a knowledge base article, a small script, or propose an automation to the team. You'll support security and compliance efforts (DORA, ISO 27001, SOC 2) by following procedures carefully and keeping good records.

Who You Are

• 2+ years in IT support, service desk, or a similar user-facing technical role
• Hands-on troubleshooting of both Windows and macOS: hardware, OS, applications, peripherals, and network connectivity
• A strong customer service track record: patient, empathetic, and clear with non-technical colleagues, including under time pressure
• Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs
• Working knowledge of Google Workspace or M365 user administration
• Familiarity with an MDM (JumpCloud MDM, Intune, or Jamf) and an identity provider (JumpCloud, Okta, Entra ID) for everyday tasks like enrollment, password resets, MFA, and SSO issues
• Good written documentation habits: clear ticket notes and knowledge base articles
• Fluent English, written and spoken

Nice to Have

• Basic scripting (PowerShell, Bash, or Python) and a curiosity for automating repetitive work
• Confident use of AI tools to speed up troubleshooting and documentation
• Exposure to security and compliance frameworks (ISO 27001, DORA, SOC 2) or SaaS management tools like Torii
• Experience with meeting room and AV setups (Google Meet or Zoom Rooms)
• Experience in a fast-growing or regulated company

What We Offer

A chance to shape the day-to-day IT experience of a growing fintech. You'll have real ownership of how employees are supported, room to grow your technical skills alongside an experienced IT Operations team, and a clear path toward systems administration and automation if that's where you want to go.

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.