IT Incident & Change Analyst — 24/7 Service Desk

Total System Services; Województwo mazowieckie; On-site; PLN 126,000 - 212,000; Full time

Job summary

A leading global payments company in Warsaw is seeking a professional for incident management roles that require a Bachelor's Degree and relevant experience in IT services. The position involves coordinating technical teams and ensuring client service delivery while providing essential problem and change management support. Candidates should have advanced English and intermediate Polish skills, plus a strong ability to solve problems. This role offers a dynamic environment with opportunities for personal and professional growth.

Benefits

Private medical care

Training for professional development

Lunch pass/Pluxee

Preferential multisport cards

Life insurance options

Fresh fruits and coffee daily

Qualifications

• Bachelor's Degree in Computer Science preferred.
• At least 2 years of relevant experience in IT services.
• Experience with various technologies.

Responsibilities

• Manage incidents and ensure timely resolution.
• Coordinate with technical teams to resolve issues.
• Facilitate change management processes.

Skills

Advanced English

Intermediate Polish

Problem-solving

Technical communication

Education

Bachelor's Degree

Job description

A leading global payments company in Warsaw is seeking a professional for incident management roles that require a Bachelor's Degree and relevant experience in IT services. The position involves coordinating technical teams and ensuring client service delivery while providing essential problem and change management support. Candidates should have advanced English and intermediate Polish skills, plus a strong ability to solve problems. This role offers a dynamic environment with opportunities for personal and professional growth.