IT Helpdesk Specialist

Pracawwarszawie; Katowice; On-site; PLN 180,000 - 240,000; Full time

Job summary

A leading tech support company in Poland is looking for a technical support specialist who will be responsible for troubleshooting hardware issues and configuring servers and networks. The ideal candidate is fluent in English and Polish, has a solid understanding of computer hardware, and familiarity with Microsoft applications. This role involves collaboration with a global support team.

Qualifications

• You are fluent in English (B2) and Polish (C1).
• You have knowledge of computer hardware and basic configuration elements.
• You have experience configuring MS Outlook, Teams, and MS Word and Excel functions.
• You are familiar with server configuration and LAN/WAN and Wi-Fi network maintenance.

Responsibilities

• Troubleshoot technical issues related to computer hardware and internal applications.
• Prepare agents' computers for work.
• Basic configuration of servers, LAN/WAN, and Wi-Fi networks.
• Understand IT infrastructure monitoring and analysis mechanisms.
• Collaborate with an international support team.

Skills

Fluent in English (B2)

Fluent in Polish (C1)

Knowledge of computer hardware

Experience with MS Outlook

Experience with MS Teams

Experience with MS Word

Experience with Microsoft Excel

Familiarity with server configuration

Basic configuration of LAN/WAN and Wi-Fi networks

Job description

Warsaw

Your responsibilities will include:

• Troubleshooting technical issues related to computer hardware and internal applications;
• Preparing agents' computers for work;
• Basic configuration of servers, LAN/WAN, and Wi-Fi networks;
• Understanding IT infrastructure monitoring and analysis mechanisms;
• Working in accordance with standards such as ITIL, PRINCE, ISO 9000, and ISO 27000;
• Collaboration with an international support team.

This job is for you if:

• You are fluent in English (B2) and Polish (C1);
• You have knowledge of computer hardware and basic configuration elements;
• You have experience configuring MS Outlook, Teams, and MS Word and Excel functions;
• You are familiar with server configuration and LAN/WAN and Wi-Fi network maintenance.