IT Helpdesk

SpotOn: Product; Kraków; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading restaurant tech provider in Kraków is looking for a Helpdesk Technician to support employees with IT issues. Responsibilities include managing user accounts, providing desktop support, and troubleshooting hardware. Candidates should have at least 1 year in a helpdesk role and knowledge of Google Apps and Okta. Competitive salary of 8100 – 10100 PLN net on B2B, alongside benefits such as private healthcare and training budgets.

Benefits

Competitive pay

Training budget

Private healthcare

Free snacks and beverages

Company parties and social activities

Relocation package within Poland

Qualifications

• 1 year in similar Helpdesk role or 2 years in technical support.
• Basic knowledge of Macintosh and Windows configuration.
• Good verbal and written communication skills in English.

Responsibilities

• Manage user administration tasks (onboarding, offboarding).
• Provide desktop support for hardware and software issues.
• Audit user accounts and perform licensing tasks.

Skills

Helpdesk experience

Google Apps for Business

Okta user/group management

Troubleshooting desktop hardware

Networking technologies

VoIP softphone usage

US English communication skills

Education

High school diploma

Tools

Macintosh

Windows

Job description

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

Helpdesk Technicians support SpotOn Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

On a daily basis, you will:

• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as:
• User administration (onboarding, offboarding, changes, resets, unlocks, etc)
• Desktop support (hardware, software, imaging and services)
• Licensing (provisioning and deprovisioning)
• Assigning hardware, testing, provisioning, and shipping to employees and contractors
• Enrolling computers in security devices (e.g. MDM, EDR, etc.)
• Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
• Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
• Auditing (Users and Accounts)

What skill are we searching for?

• 1 year in similar Helpdesk role or 2 years in technical support
• 1 year with Google Apps for Business or similar service
• 1 year with Okta or similar service
• High school diploma
• Basic Knowledge of Okta User/Group Management
• Basic Knowledge of Google Workspace User/Group Management/Administration
• Basic Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Basic Knowledge with Networking Technologies
• Basic Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi-lingual preferred)

Here’s a bit about what we have to offer:

• Competitive pay: 8100 - 10100 PLN net on B2B
• Training budget 3500 PLN gross per year.
• Access to e-learning platforms (O’Reilly).
• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
• Group English classes with a native speaker.
• Equipment: MacBook Pro, monitor and a keyboard & mouse set.
• New, modern, bright and comfortable office space in the city centre.
• A lot of free parking spots around the office.
• Access to the company’s library.
• Great working atmosphere.
• Chill out room with a PlayStation, and mini gym.
• Free snacks and beverages in a kitchen.
• Company parties and social activities.
• Employee referral program.
• Relocation Package within Poland.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.