IT Help Desk Support Specialist - Krakow, Poland

AML RightSource; Kraków; On-site; PLN 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as an IT Help Desk Support Specialist, where you will be the first point of contact for technical issues, providing both remote and on-site assistance. This role is essential in managing the IT environment, overseeing device deployments, and supporting employee onboarding processes. If you are fluent in English and possess strong customer service and problem-solving skills, this is an excellent opportunity to grow in a dynamic team. Your contributions will ensure smooth IT operations, making a significant impact in a diverse and inclusive workplace.

Qualifications

• 1 year of experience in a similar role is required.
• Fluent in English, both written and spoken.

Responsibilities

• Provide technical support to employees for OS, software, and hardware issues.
• Administer IT environment including workstations, printers, and software.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Fluency in English

Knowledge of Windows 10/11

Knowledge of MacOS

Tools

Microsoft 365

Atlassian Jira Service Management

Job description

Job Description:

Position Summary:

The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.

Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.

At Least Basic Experience In MacOS Is Required.

Primary Responsibilities:

The IT Help Desk Support Specialist will:

• Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
• Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
• Follow-up ticket requests and escalate if needed.
• Manage Windows and MacOS and device deployment by MDM solutions.
• Act as primary responsible for / support IT part of on- and off-boarding processes.
• Observe and enforce group IT guidelines and IT standard operating procedures.
• Keep internal documentation up to date.
• Manage and logistic IT equipment.
  
  
  

Requirements:

• 1 year of experience in a similar role
• Fluent in English, both written and spoken.
• Knowledge of Windows 10/11 and MacOS (both required)
• Knowledge of Microsoft 365 suite and other Microsoft applications and products.
• Very good customer service support skills.
• Excellent communication and problem-solving skills.
• Ability to work well in a team and under tight deadlines.
  
  
  

Preferred Qualifications:

• Experience with Atlassian products (Jira Service Management).
• Experience with provisioning devices using MDM.
• Experience with Windows 10/11 and MacOS.
  
  
  

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All the information concerning breaches of law during the recruitment process should be reported at [e-mail]. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.