IS&T Helpdesk - Lubiatowo

Bechtel Oil, Gas & Chemicals Incorporated; Kopalino; On-site; PLN 169,000 - 233,000; Full time

Job summary

A leading engineering and construction firm in Poland seeks an IT Support Specialist to resolve end-user issues and provide effective IT support. The ideal candidate should hold a relevant bachelor's degree or have 3-5 years of experience, along with strong knowledge of M365 applications and excellent problem-solving skills. This role involves working closely with users and may require intermittent travel to other project offices.

Qualifications

• Ability to handle customer interactions accurately and effectively.
• Experience with M365 Power Platform applications.
• Ability to produce accurate documentation of work completed.

Responsibilities

• Resolve end-user IT issues and provide support.
• Document support and diagnostic activities.
• Travel intermittently to provide on-site support.

Skills

Strong workstation hardware and software problem-solving skills

Strong knowledge of M365 standard apps

Strong diplomatic skills in end-user communication

Strong knowledge of Windows OS and Apple iOS

Knowledge of networking and server fundamentals

Education

Bachelor’s degree or 3–5 years of relevant experience

Tools

ServiceNow

Azure cloud services

Job description

Bechtel and Westinghouse Electric Company have partnered to deliver the first AP1000 nuclear power reactors in Poland for our customer, the Polish Entity Polskie Elektrownie Jadrowe (PEJ). Bechtel will be the Engineering, Procurement, and Construction (EPC) contractor for the project. As the EPC, our responsibilities include providing the design for the Turbine Island and Balance of Plant as well as the construction of the entire facility. This is a one‑of‑a‑kind opportunity, and we are looking for the talent that will help expand Poland’s nuclear base and build a strong and long‑lasting energy future for generations to come.

This position is subject to U.S. Department of Energy (DOE) regulations at 10 CFR Part 810, which govern the transfer of hardware, materials, and technology to support the construction and operation of commercial nuclear power plants overseas.

Job Summary

This position performs moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures. It performs a range of work activities in a wide variety of contexts. The employee plans, schedules, and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment, and standards effectively with only occasional reference to others. The employee responds to customers’ needs, questions, and concerns in an accurate, effective, and timely manner and expedites corrective actions. The employee fields customer questions and service requests via calls, voicemail, email, and walk‑ins.

Major Responsibilities

• Resolve end‑user IT issues remotely, in person, or dispatched to appropriate IT specialists.
• Provide IT and Cyber instruction to peers or customers as needed.
• Monitor customer issues and IT service delivery via customer calls and online monitoring tools.
• Escalate support issues appropriately.
• Provide end‑user support in a fast‑paced, technically challenging IT environment.
• Support project users and business partner users on site and in multiple project offices.
• Install and upgrade software and perform regular maintenance on computers and printers.
• Document support and diagnostic activities and accurately resolve and close assigned trouble tickets by following customer support standards and procedures.
• Actively manage customer expectations through effective communications. Make frequent contact with end users and customers to resolve problems and issues relating to information technology.
• Work collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.
• Actively seek improvements to IT services supported.
• Travel intermittently to other project offices in Poland to provide support.

Education and Experience Requirements

• Bachelor’s degree (or international equivalent) or 3–5 years of relevant experience.

Required Knowledge and Skills

• Strong workstation hardware and software problem‑solving skills.
• Strong knowledge of M365 standard apps (Outlook, Word, Excel, PowerPoint, SharePoint Online).
• Strong diplomatic skills in end‑user communication.
• Strong knowledge of Windows OS and Apple iOS.
• Moderate knowledge of Azure cloud services and Entra identity management.
• Knowledge of iOS MDM and Intune.
• Knowledge of M365 Power Platform apps.
• Knowledge of networking and server fundamentals.
• Knowledge of infrastructure communications concepts (servers, networks, storage, virtualization).
• Ability to handle customer interactions in an accurate, effective, and timely manner, and articulate ideas in clear & concise reports.
• Produce accurate documentation of work completed.
• Ability to work productively with little supervision.
• Ability to physically move computers and associated hardware.

Preferred Qualifications

• Experience with ServiceNow (or other automated call centre software) and multi‑line VoIP phone systems.
• Experience in an IT Call Center troubleshooting user issues remotely.
• Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
• Relevant IT certification, such as A+, Network+, or MCP.

Diversity and Inclusion

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e‑mail their request to [e-mail].