Information Systems Operations Team Manager

PRO-Search; Wrocław; Remote; PLN 253,000 - 339,000; Full time

Job summary

A PropTech software company in Wrocław seeks an Information System Operations Team Manager to lead their IT operations team. The role involves managing support requests, guiding team members, and communicating effectively with stakeholders. Ideal candidates should have over 5 years of IT experience with 1 year in a leadership position, strong technical skills, and excellent planning abilities. The position offers B2B and remote opportunities, along with a supportive work atmosphere.

Benefits

20 paid vacation days

5 paid sick leave days

Career development opportunities

Udemy and Pluralsight subscription

Friendly and supportive atmosphere

Qualifications

• 5+ years of experience in an IT operations environment.
• 1+ year as Team Manager with proven leadership.
• Strong knowledge of networks and various commercial platforms.

Responsibilities

• Lead and manage the Information Systems Operations team.
• Oversee and track IT support requests from internal clients.
• Plan and prioritize resources effectively to meet business needs.

Skills

Technical leadership

Project management

Problem-solving

Communication in English

Organizational skills

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Azure DevOps

CRM systems

Job description

A company with over 10-year expertise in building PropTech software for real estate companies and 26 years of experience in CRM consulting is looking for an Information System Operations Team Manager.

Responsibilities

• Lead and manage the Information Systems Operations team, providing technical guidance and mentorship
• Oversee and track IT support requests from internal clients, ensuring timely and efficient resolution
• Plan and prioritize resources effectively to meet business needs and manage workloads
• Ensure adherence to established processes and protocols for handling support requests
• Collaborate with team members, internal clients, and management to identify and implement innovative solutions
• Communicate and consult with stakeholders to understand their needs and provide expert advice and solutions
• Drive continuous improvement in operational processes and service delivery
• Develop and maintain thorough documentation of processes and procedures
• Stay up-to-date with industry trends and emerging technologies relevant to the organization’s platforms

Requirements

• 5 + years of experience including 1+ year as Team Manager
• Proven experience in a technical leadership or management role within an IT operations environment
• Strong technical knowledge of networks, Azure DevOps, and various commercial platforms, including CRM, accounting packages, time management tools, and project management solutions
• Exceptional planning, organizational, and project management skills
• Excellent communication in English and interpersonal skills with the ability to work effectively with diverse teams and stakeholders
• Strong consultative skills and problem-solving abilities
• Ability to inspire and motivate a team to achieve targets and deliver results

Would Be a Plus

• Experience with ITIL or similar service management frameworks is a plus
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)

What We Offer

• 20 paid vacation
• 5 paid sickness
• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Resource Manager, Technical leads, and mentors
• Udemy and Pluralsight subscription
• Internal knowledge-sharing opportunities
• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management