IFS Support Specialist (ERP)

Bielsko; Bielsko-Biała, Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work mode

International team

Career development

Job summary

International sensor company in Poland is seeking an IFS Support Specialist (ERP) to be the primary contact for ERP-related support in our Poland office. You will provide technical and functional support for our ERP landscape, focusing on administration, troubleshooting, configuration, integrations, and continuous improvement.

This role bridges technical understanding with business processes, offering growth in a multinational, technology-driven environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• 3+ years of professional experience in a similar role.
• Demonstrable understanding of business processes within manufacturing, supply chain, or finance environments.
• Basic knowledge of server infrastructure, virtualization, Windows/Linux environments, and relational databases such as Microsoft SQL Server
• Strong analytical and problem-solving skills across application and infrastructure domains.
• Excellent English communication skills, both written and spoken.
• Ability to identify next steps, manage assigned tasks and backlog items, follow up actions, and communicate blockers proactively with limited supervision.
• Eagerness to learn and adapt in a multicultural, technology-driven environment.

Responsibilities

• Take ownership of technical and functional ERP incidents, service requests and improvement initiatives, from initial investigation through resolution, testing and implementation, escalating to external partners or vendors when required
• Maintain support documentation, including tickets, configuration changes, user guides, and FAQs
• Assist with ERP administration, including user access management, system configuration, release coordination, implementation, testing, rollout, and continuous improvement initiatives
• Support the administration, monitoring, and troubleshooting of server infrastructure and database environments related to business applications, including configuration, patching, upgrades, backup and recovery, and performance monitoring
• Collaborate with infrastructure engineers, application teams, Key Users, Business Process Managers, and external technology partners to ensure the availability, performance, and security of business-critical systems
• Support end-user training by preparing materials, providing guidance on application functionalities, and facilitating knowledge transfer
• Communicate clearly and professionally in English with local and international stakeholders

Skills

ERP support experience

English communication

Analytical problem solving

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Jira

ServiceNow

Confluence

SQL Server

Windows/Linux environments

Job description

• As an IFS Support Specialist (ERP), you will be the primary point of contact for ERP-related support in our Poland office. You will provide technical and functional support for our ERP landscape, with a particular focus on application administration, troubleshooting, configuration, integrations, release and continuous improvement. This role bridges technical understanding with business process insight, making it ideal for someone eager to grow in a dynamic, multinational environment.
• Employer: International sensor company
• Location: Bielsko-Biała (hybrid work model with mandatory office visits 1- 2 days every month)

This is how we organize our work

This is how we work

• agile
• scrum

Your responsibilities

• Take ownership of technical and functional ERP incidents, service requests and improvement initiatives, from initial investigation through resolution, testing and implementation, escalating to external partners or vendors when required
• Maintain support documentation, including tickets, configuration changes, user guides, and FAQs
• Assist with ERP administration, including user access management, system configuration, release coordination, implementation, testing, rollout, and continuous improvement initiatives
• Support the administration, monitoring, and troubleshooting of server infrastructure and database environments related to business applications, including configuration, patching, upgrades, backup and recovery, and performance monitoring
• Collaborate with infrastructure engineers, application teams, Key Users, Business Process Managers, and external technology partners to ensure the availability, performance, and security of business-critical systems
• Support end-user training by preparing materials, providing guidance on application functionalities, and facilitating knowledge transfer
• Communicate clearly and professionally in English with local and international stakeholders

Our requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field
• 3+ years of professional experience in a similar role
• Demonstrable understanding of business processes within manufacturing, supply chain, or finance environments
• Basic knowledge of server infrastructure, virtualization, Windows/Linux environments, and relational databases such as Microsoft SQL Server
• Strong analytical and problem-solving skills across application and infrastructure domains
• Excellent English communication skills, both written and spoken
• Ability to identify next steps, manage assigned tasks and backlog items, follow up actions, and communicate blockers proactively with limited supervision
• Eagerness to learn and adapt in a multicultural, technology-driven environment

Optional

• Familiarity with ERP platforms such as IFS, SAP, or similar solutions
• Experience with ticketing platforms such as Jira or ServiceNow
• Familiarity with documentation and knowledge management tools such as Confluence or SharePoint
• Exposure to user training, onboarding, or knowledge transfer activities

What we offer

• You will be part of a growing international team working on infrastructure, cloud, application-related technology, and modernization initiatives
• Exposure to a broad and diverse global IT landscape
• Direct collaboration with infrastructure engineers, application teams, international colleagues and external technology partners
• A hybrid working mode
• Opportunities to further develop both technical and project management skills
• A collaborative environment with direct access to IT leadership
• The opportunity to make a visible contribution to the modernization of our global IT environment