Hybrid Operations & Service Delivery Specialist

Worldline; Polska; Hybrid; PLN 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid Working Policy

Gift vouchers for holidays

Private medical services

21 vacation days/year

Referral bonuses

WFH and Flexible Working Hours

Learning platform access

Job summary

Worldline in Romania (Bucharest) is seeking an Operations & Service Delivery Specialist to balance hands-on platform operations with service delivery management in a hybrid setup.

You will monitor payment processing, manage incidents, and drive continual service improvement while ensuring compliance with DORA and security controls. Excellent English and cross-functional collaboration are essential.

Join a global team of experts and shape the evolution of payments technology at Worldline.

Qualifications

• Several years in payment processing operations or IT service delivery.

Responsibilities

• Monitor production operations for high availability and stability.
• Respond to incidents with diagnostics and rapid resolution.
• Coordinate change, release and onboarding governance with squads.
• Ensure security/compliance controls and disaster recovery readiness.

Skills

Log analysis

Scripting

SQL

Python

Unix shell

Monitoring platforms

ITIL

Cloud - GCP

Incident management

Cross-functional coordination

Tools

ServiceNow

Jira

Job description

Worldline in Romania (Bucharest) is seeking an Operations & Service Delivery Specialist to balance hands-on platform operations with service delivery management in a hybrid setup.

You will monitor payment processing, manage incidents, and drive continual service improvement while ensuring compliance with DORA and security controls. Excellent English and cross-functional collaboration are essential.

Join a global team of experts and shape the evolution of payments technology at Worldline.