Hybrid Banking Client Service Specialist (Czech/Slovak)

Citibank (Switzerland) AG; Warszawa; Hybrid; Confidential; Full time

Job summary

A leading global financial services firm in Poland seeks a dynamic customer support professional to address inquiries and provide solutions for Corporate clients. The role requires fluent communication in English and native Czech/Slovakian, alongside a focus on client service and proactive problem-solving. Enjoy a hybrid working model and a competitive salary with additional benefits including private medical care, life insurance, and various wellness programs.

Benefits

Private Medical Care Program

Life Insurance Program

Pension Plan contribution

Paid Parental Leave Program

Sport Card

Holidays Allowance

Access to learning and development resources

Annual performance related bonus

Qualifications

• 2 years of relevant service or banking experience is an advantage.
• Fluent English and native Czech/Slovakian language knowledge required.
• High level of client service orientation, creativity, initiative, and flexibility.

Responsibilities

• Ensure customer inquiries are responded to efficiently via phone and email.
• Develop and maintain client portfolio through regular interactions.
• Proactively inform clients about problems and provide regular resolution updates.

Skills

Customer service skills

Problem-solving

Interpersonal skills

Communication skills

Education

University degree preferred

Tools

Windows

MS Office

Job description

A leading global financial services firm in Poland seeks a dynamic customer support professional to address inquiries and provide solutions for Corporate clients. The role requires fluent communication in English and native Czech/Slovakian, alongside a focus on client service and proactive problem-solving. Enjoy a hybrid working model and a competitive salary with additional benefits including private medical care, life insurance, and various wellness programs.