HR Specialist with German

Fresenius Medical Care; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working mode (min. 2 days per w

Private medical care

Life Insurance

Travel Insurance

Benefits System platform

Language courses reimbursement

Studies reimbursement

Work abroad possibility

Recommendation programme

Holiday allowance

Childcare refund

Glasses and contact lens reimbursement

Occasional gifts

Office team building activities

Job summary

Fresenius Medical Care is seeking a HR Helpdesk specialist in Wrocław, offering a hybrid work arrangement with both office and remote options. You will respond to routine HR inquiries, process transactions, and support the HR team with clerical tasks and projects.

The role requires fluency in English and German, strong communication skills, and proficiency in Microsoft Office; familiarity with Workday is a plus.

Qualifications

• Ability to follow strict policy guidelines and recognize escalation needs.
• Strong problem solving, analytical and critical thinking skills.
• Excellent written and oral communication skills.
• Ability to work in a collaborative but fast-paced team environment.
• Proficiency in Microsoft Office Suite.
• Workday System knowledge would be an asset.
• Fluency in English and German language in business environment.

Responsibilities

• Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
• Processes basic HR and benefits transactions and supports the auditing of information.
• Initial point of contact for employees with routine HR related inquiries or HR systems and process support.
• Adheres to established processes, procedures, and systems to resolve employee inquiries.
• Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information.
• Achieves performance measures and adheres to established customer service standards.
• Escalates non-routine matters to appropriate individuals or groups.
• Maintains records relating to employee inquiries via a case management tool.
• Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).
• Supports HR team by providing clerical and administrative support.
• Assist with various projects as assigned by direct supervisor.

Skills

Policy adherence

Problem solving

Communication

Team collaboration

Microsoft Office

Workday

English & German fluency

Tools

Microsoft Office Suite

Workday

Job description

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

Your responsibilities

• Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
• Processes basic HR and benefits transactions and supports the auditing of information.
• Initial point of contact for employees with routine HR related inquiries or HR systems and process support
• Adheres to established processes, procedures, and systems to resolve employee inquiries.
• Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information
• Achieves performance measures and adheres to established customer service standards.
• Escalates non-routine matters to appropriate individuals or groups.
• Maintains records relating to employee inquiries via a case management tool.
• Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).
• Supports HR team by providing clerical and administrative support.
• Assist with various projects as assigned by direct supervisor.

Our requirements

• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Strong problem solving, analytical and critical thinking skills.
• Excellent written and oral communication skills.
• Ability to work in a collaborative but fast-paced team environment.
• Proficiency in Microsoft Office Suite.
• Workday System knowledge would be an asset
• Fluency in English and German language in the business environment

Our offer

• Flexible working hours (start between 6:30 a.m. - 9 a.m.)
• Hybrid working mode (min. 2 days per week in the office)
• Private medical care in LuxMed
• PZU life Insurance (voluntary insurance)
• Unlimited international travel Insurance (with a global range)
• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
• Language courses reimbursement (up to 70% of course reimbursement)
• Studies reimbursement (up to 50% of study reimbursement)
• Work abroad possibility (up to 30 days / year)
• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
• Holiday allowance (up to 800 PLN / year)
• Childcare refund (up to 900 PLN / year)
• Glasses and contact lenses reimbursement (500 PLN per year)
• Occasional gifts (e.g. 1st year anniversary gift)
• Office team building activities and events

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.