Head of Technical Support Distribution Automation Solutions

Hitachi Automotive Systems Americas, Inc.; Kraków; On-site; PLN 295,000 - 381,000; Full time

Job summary

A global technology leader is seeking a Global Technical Support Manager in Kraków to lead a team of Technical Support Engineers for Distribution Automation Solutions. In this role, you will ensure high-quality support services and collaboration across various departments to enhance customer satisfaction. The ideal candidate will have a relevant degree, management experience, and strong communication skills.

Benefits

Competitive benefits

Career development opportunities

Qualifications

• 3–5 years of management experience leading local and remote teams.
• Proven experience in customer support services within technical environments.
• Fluency in English; proficiency in German is a plus.

Responsibilities

• Lead a global team of Technical Support Engineers.
• Monitor and improve team performance against defined KPIs.
• Facilitate collaboration between R&D and Technical Support.

Skills

Leadership

Technical support

Communication

Problem-solving

Team management

Education

Bachelor’s or Master’s degree in Electrical Engineering, Telecommunications, or Computer Science

Tools

RTU (Remote Terminal Units)

Job description

.Head of Technical Support Distribution Automation Solutions page is loaded## Head of Technical Support Distribution Automation Solutionslocations: Krakow, Lesser Poland, Poland: Bengaluru, Karnataka, India: Chennai, Tamil Nadu, Indiatime type: Full timeposted on: Posted Todayjob requisition id: R0099618**Location:**Krakow, Lesser Poland, Poland**Job ID:**R0099618**Date Posted:**2025-07-10**Company Name:**HITACHI ENERGY SERVICES SP. Z O.O.**Profession (Job Category):**Engineering & Science**Job Schedule:**Full time**Remote:**No**Job Description:****The opportunity**We are seeking an experienced and dynamic **Global Technical Support Manager** to lead and manage our global Technical Support Engineers for Distribution Automation Solutions. In this role, you will be responsible for ensuring high-quality support services, continuous team development, and collaboration across R&D, product management, and regional business units (HBUs). You will play a key role in supporting our distribution automation solutions and driving service excellence across our organization.**How you’ll make an impact*** Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity.* Ensure team members are trained and aware of workplace health, safety, and sustainability practices.* Monitor, manage, and continuously improve performance against defined KPIs.* Implement and align both short- and long-term strategies as defined by senior management.* Facilitate close collaboration between R&D and Technical Support to enhance customer satisfaction.* Ensure Technical Support is actively involved in the final phases of product development to gain early insight into new products and features.* Ensure effective information flow between R&D, support lines, product managers, and customers regarding product issues and resolutions.* Oversee the development and maintenance of a comprehensive knowledge base for responsible product areas.* Actively participate and serve as team member and contributor to the Distribution Automation core team.* Represent service and support needs within development streams (Gate Process).* Support Global Product Groups (GPG) and sales teams in preparing technical offers and conducting Proof of Concepts (PoCs).* Plan and deliver product training sessions—both virtual and in-person.* Ensure timely and high-quality resolution of customer complaints (CCRP process).* Support after-sales activities including warranty management and repair services.**Your Background*** Master’s or Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related technical field.* Solid technical understanding of RTU (Remote Terminal Units) products. Protection relays and knowledge of Wireless communication products is a strong plus.* Proven experience in customer support services, ideally within a technical or industrial environment.* Prior experience working in international and matrix organizations.* Minimum 3–5 years of management experience leading both local and remote/virtual teams.* Excellent communication and leadership skills.* Fluent in English (written and spoken); proficiency in German is a plus.We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.We can provide more information during the recruitment process. ## Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.