Head of Support — Build & Scale a High-Impact Team

Trading Space; Warszawa; On-site; PLN 65,000 - 85,000; Full time

Job summary

A progressive technology company in Poland is seeking a Lead Support Specialist to enhance and scale their support operations. The ideal candidate has over 2 years of leadership experience in fast-paced product environments, a strong command of support metrics, and the ability to develop teams effectively. Key responsibilities include auditing support setups, creating documented processes, and collaborating cross-functionally to drive growth. Competitive perks like professional development support and flexible working hours are offered.

Benefits

Professional development support

Spontaneous weekend from the CEO

Anniversary and performance bonuses

20 paid vacation days and 7 sick leave days

No time tracking

Qualifications

• 2+ years in a Lead or Head Support role in fast-scaling product environments.
• Proven experience in optimizing teams and processes.
• Hands-on with CRM systems and automation tools.

Responsibilities

• Audit and improve current Support setup.
• Develop internal policies and processes.
• Build and grow the support team.

Skills

Lead support experience

Team restructuring

Building and developing teams

CRM systems experience

Understanding of support metrics

Cross-functional collaboration

Upper-Intermediate English

Tools

CRM systems

AI-based tools

Job description

A progressive technology company in Poland is seeking a Lead Support Specialist to enhance and scale their support operations. The ideal candidate has over 2 years of leadership experience in fast-paced product environments, a strong command of support metrics, and the ability to develop teams effectively. Key responsibilities include auditing support setups, creating documented processes, and collaborating cross-functionally to drive growth. Competitive perks like professional development support and flexible working hours are offered.