Head of Customer Success - SaaS Aviation Solutions

Evionica; Warszawa; Remote; PLN 211,000 - 297,000; Full time

Job summary

A software solutions company in Warsaw is seeking an experienced Team Leader for Customer Success to lead a growing team and ensure exceptional customer experiences. The role involves managing onboarding, conducting product demos, and developing team members. Candidates should have strong leadership skills, SaaS experience, and proficiency in tools like HubSpot and Excel. The position offers opportunities to shape customer success strategy in a growing technology sector.

Benefits

Work with international aviation customers

Fast-growing SaaS company

Remote-first team

Qualifications

• Experience leading a Customer Success or Support team in a SaaS environment.
• Excellent communication and relationship-building skills.
• Experience in process improvement and performance tracking.

Responsibilities

• Manage onboarding, migrations, and SLA delivery.
• Conduct product demos and training sessions.
• Coach, motivate, and develop team members.

Skills

Leadership

Customer Success Management

Communication

Problem-solving

Tools

HubSpot

Excel

Job description

A software solutions company in Warsaw is seeking an experienced Team Leader for Customer Success to lead a growing team and ensure exceptional customer experiences. The role involves managing onboarding, conducting product demos, and developing team members. Candidates should have strong leadership skills, SaaS experience, and proficiency in tools like HubSpot and Excel. The position offers opportunities to shape customer success strategy in a growing technology sector.