Head of Client Solutions Team, Commerce (Performance) - Central Europe

TikTok; Warszawa; On-site; PLN 159,000 - 190,000; Full time

Benefits offered by this job

Private health insurance

Life cover

Employee Assistance Programme (EAP)

Meal card

Social Benefit Fund

Paid leave

Job summary

TikTok is seeking a strategic Head of Client Solutions to lead the Client Solutions team in Poland, driving revenue growth and best-practice client engagements across verticals. You will oversee executional excellence, cross-functional collaboration, and adoption of TikTok ad solutions to maximise product adoption and outcomes.

The role requires deep experience in media sales, strong analytical skills, and proven leadership, with a focus on scalable, measurable impact and collaboration with

Qualifications

• Passion for delivering outstanding service and building long-term client partnerships with senior marketing decision-makers at brands and agencies.
• 5-7 years media sales expertise with strong track record in performance advertising across multiple media platforms.
• Drive operational consistency and executional excellence at scale.
• Ability to analyse data and extract actionable insights to optimise campaign performance.
• Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables (tracking, attribution and measurement tools).
• Proven leadership with 2+ years of people management experience; building and empowering high-performing teams.

Responsibilities

• Core KPIs: Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams.
• Operational Excellence: Standardize processes and guide teams to deliver high-quality client engagements, accelerating revenue growth.
• Strategic Product Adoption: Guide leveraging ad solutions to drive vertical-specific adoption and identify expansion opportunities.
• Executional Impact & Growth: Lead programs and pilots to create vertical growth opportunities and scalable initiatives.
• Strategic Client Advisory: Advise clients and CST teams to optimise engagement, workflows, and revenue alignment.
• Cross-functional Collaboration: Partner with Sales and Operations to embed client-centric practices and align execution models across markets.
• Insights & Market Influence: Gather market insights to inform strategies and provide leadership with actionable recommendations.
• Team Leadership: Mentor and grow the team to enhance client engagement and product adoption.

Skills

Client service excellence

Performance advertising

Operational rigor

Strategic & analytical thinking

Project management

Leadership & people management

Tools

Pixel

API

MMPs

CLS

BLS

MMM

MTA

Job description

Responsibilities

The Client Solutions team builds scalable, long-term partnerships by delivering best-in-class campaign services and solving the complex challenges of advertisers and agencies. We combine deep product knowledge with strategic consulting and operational excellence to drive growth and meaningful business outcomes across TikTok’s suite of advertising solutions.

Our team of digital marketing experts partners closely with clients to shape their growth strategies through data-driven insights, creative innovation and a strong focus on measurable performance. We act as trusted advisors, connecting key stakeholders, inspiring innovation and fostering collaboration that fuels sustainable success.

The Head of Client Solutions is a strategic leadership role reporting operationally to the Group Vertical Director (GVD) and functionally to the rPCS Lead. The role is responsible for driving executional excellence across assigned verticals, ensuring high-quality client engagements, operational consistency, and measurable impact on revenue growth. The Head of Client Solutions is a trusted leader and advisor to both internal teams and external partners, embedding best practices and ensuring alignment with business priorities.

Key responsibilities include

• Core KPIs : Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams
• Operational Excellence: Raise the floor by establishing and driving best practices adoption within market, standardize processes, and guide teams to consistently deliver high-quality client engagements thereby accelerating revenue growth.
• Strategic Product Adoption: Raise the ceiling by providing guidance on leveraging TikTok’s ad solutions to drive vertical-specific product adoption, identify expansion opportunities, and influence high-value client strategies.
• Executional Impact & Growth: Lead innovative programs and pilots to create vertical growth opportunities, scale successful initiatives, and proactively design frameworks that address evolving client and market needs.
• Strategic Client Advisory: Act as a trusted advisor to clients and internal CST teams, providing guidance on strategic engagement, optimizing workflows, and aligning client efforts with revenue growth goals.
• Cross-functional Collaboration: Partner closely with Sales, Operations, and other internal teams to embed client-centric practices, ensure seamless delivery, and align executional models across markets.
• Insights & Market Influence: Gather and analyze market and vertical-specific insights to inform executional strategies, and provide leadership with actionable recommendations that drive revenue and operational improvements.
• Team Leadership: Mentor and guide team, enabling them to execute strategies effectively, adopt best practices, and grow their impact on client engagement and product adoption.

Qualifications

Minimum Qualifications

• Client Service Excellence: Passion for delivering outstanding service and building long-term client partnerships with senior marketing decision-makers at brands and agencies.
• Strong track record in performance advertising, with an understanding of scaling challenges and advertiser objectives across several media platforms and 5-7 years media sales expertise.
• Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.
• Strategic & Analytical Thinking: Ability to analyse data and extract actionable insights to assess and optimise campaign performance
• Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables. Knowledge of tracking, attribution, and measurement tools (e.g., Pixel, API, MMPs, CLS, BLS, MMM, MTA).
• Leadership & People Management: People management experience with a track record of developing and empowering high-performing teams. Substantial people management experience within our Company is mandatory. 2+ years previous leadership experience is a must.

Preferred Qualifications

• Communication & Collaboration: Exceptional ability to communicate and collaborate effectively across diverse teams and clients.
• Ad Tech & Digital Marketing Experience: Proven experience in account management, media services, or strategic advisory within digital advertising or ad tech.
• Adaptability: Thrives in fast-paced, dynamic environments and adjusts seamlessly to evolving client and business needs.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Information

【For Pay Transparency】 Poland Minimum Compensation Description (Monthly)

The initial base pay for this position is PLN 15632 per month.

Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

In line with our company philosophy and commitment to equal treatment, our Total Rewards package in Poland is designed to ensure fairness, transparency, and employee wellbeing. The benefits offered are competitive within the local market, aligned with statutory requirements and best practices, and may vary depending on the nature of employment.

As part of our benefits package, we offer comprehensive supplementary health insurance for you and your eligible dependants, covering the cost of private treatment for acute conditions. We also provide life cover which offers a lump-sum payment which will be a percentage of your gross monthly salary (depending on the nature of death) in the event of your death whilst in employment with ByteDance. In addition, our Employee Assistance Programme (EAP) offers 24/7 access to confidential mental health counselling for employees and their immediate family members for a designated number of sessions.

Other locally prevalent benefits include a meal card with a designated daily allowance per worked day and access to The Social Benefit Fund, which supports employees’ social activities and provides access to a monthly benefit fund. Full details of these benefits and eligibility criteria are available in the Benefits Summary page which will be shared prior to you onboarding with the company.

We also provide time-off benefits in line with applicable statutory limits, including annual leave (based on years of service), sick leave, maternity leave, paternity leave, childcare leave, study leave, and other paid or unpaid leave entitlements. Where any allowance or payment exceeds statutory requirements, this will be clearly stated in the applicable Leave and Pay Policy.

These benefits are an integral part of the overall remuneration package and are extended to all employees in a fair and transparent manner, in accordance with legal and regulatory requirements. The Company reserves the right to modify or change these benefit programmes at any time, with or without notice.