Guest Relations Partner - Remote Hospitality, Global Impact

The Flex; Polska; Remote; PLN 30,000 - 120,000; Full time

Job summary

A leading global hospitality firm is seeking a Guest Relations Partner to enhance the guest experience from booking to checkout. This role focuses on guest support, issue resolution, and proactive communication, requiring strong interpersonal skills and a passion for service. Ideal candidates are experienced in hospitality and tech-savvy. The position offers location flexibility and opportunities for career growth.

Benefits

Attractive salary

Performance-based incentives

Remote work flexibility

Qualifications

• Strong communication skills in English; French or other languages are a plus.
• Hospitality experience or involvement in customer service required.
• Technical confidence with property management and communication systems.

Responsibilities

• Serve as the main contact for guest inquiries via chat, email, and phone.
• Coordinate check-ins and ensure guest requests are met.
• Own and resolve guest issues creatively and efficiently.
• Anticipate guest needs and provide timely updates.
• Collect guest feedback to enhance service quality.

Skills

Excellent written and verbal communication in English

Experience in hospitality or customer service

Tech-savvy with PMS and digital tools

Calm and solution-oriented under pressure

Detail-focused and proactive

Job description

A leading global hospitality firm is seeking a Guest Relations Partner to enhance the guest experience from booking to checkout. This role focuses on guest support, issue resolution, and proactive communication, requiring strong interpersonal skills and a passion for service. Ideal candidates are experienced in hospitality and tech-savvy. The position offers location flexibility and opportunities for career growth.