Guest Relations Partner (Remote)

The Flex; Polska; Remote; PLN 30,000 - 120,000; Full time

Job summary

A leading global hospitality firm is seeking a Guest Relations Partner to enhance the guest experience from booking to checkout. This role focuses on guest support, issue resolution, and proactive communication, requiring strong interpersonal skills and a passion for service. Ideal candidates are experienced in hospitality and tech-savvy. The position offers location flexibility and opportunities for career growth.

Benefits

Attractive salary

Performance-based incentives

Remote work flexibility

Qualifications

• Strong communication skills in English; French or other languages are a plus.
• Hospitality experience or involvement in customer service required.
• Technical confidence with property management and communication systems.

Responsibilities

• Serve as the main contact for guest inquiries via chat, email, and phone.
• Coordinate check-ins and ensure guest requests are met.
• Own and resolve guest issues creatively and efficiently.
• Anticipate guest needs and provide timely updates.
• Collect guest feedback to enhance service quality.

Skills

Excellent written and verbal communication in English

Experience in hospitality or customer service

Tech-savvy with PMS and digital tools

Calm and solution-oriented under pressure

Detail-focused and proactive

Job description

About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction. If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll feel right at home here.

The Role

As a Guest Relations Partner, you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout. You’ll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency. This is a dynamic, people‑first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.

Key Responsibilities

• Guest Support – Serve as the main point of contact via chat, email, and phone, responding promptly, kindly, and professionally.
• Seamless Stays – Coordinate check‑ins, check‑outs, verifications, and local requests to ensure smooth experiences.
• Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
• Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
• Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.
• Cross‑Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.

What You Bring

• Excellent written and verbal communication in English (French or other languages are a plus)
• Experience in hospitality, customer service, or short‑term rentals
• Tech‑savvy – confident with PMS, CRM, and digital communication tools
• Calm, empathetic, and solution‑oriented, even in high‑pressure situations
• Detail‑focused, proactive, and genuinely passionate about people and service

Why Join The Flex

• Make an Impact – Every interaction you manage shapes how guests experience The Flex globally.
• Grow Fast – Be part of a rapidly scaling company with real career progression.
• Global Collaboration – Work with a diverse, high‑performing international team.
• Remote‑First Culture – Work from anywhere; we value outcomes, not office hours.
• Competitive Rewards – Attractive salary plus performance‑based incentives.

The Flex

We’re Not Just Another Property Company. We’re building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection. If you’re ready to create exceptional experiences and help shape the future of flexible living, we’d love to meet you.