Global Travel Admin — Flexible Hours, Work From Anywhere

Secret Escapes; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Work From Anywhere

Job summary

Secret Escapes in Warsaw is seeking a Travel Administration Executive to join our team. You will handle member and call centre inquiries, process reservations and amendments, and provide high-quality customer service in a fast-paced travel environment.

We value Amadeus experience, strong English and German, and a collaborative, proactive mindset. This role offers hybrid working with core hours and opportunities to grow within a global luxury travel brand.

Qualifications

• Customer service in an administration and reservation environment.
• Amadeus experience is essential.
• Excellent written and verbal communication skills.
• Knowledge of overseas geographical regions.
• Experience in a Tour Operator or Travel company preferred.
• Excellent written and spoken English and German.

Responsibilities

• Advising clients on travel arrangements and becoming fully knowledgeable about the products, destinations and services offered.
• Answering calls and emails in a confident and professional manner
• Provide GDS support to agents and internal departments that require assistance in resolving issues
• Ensure all fares are checked, priced and tickets issued accurately and efficiently within the GDS
• Ensure that reservations bookings are entered correctly based on the booking placed.
• Amendments to existing bookings including charges, refunds and reissuing tickets
• Handle flight operational changes and assist in all crisis situations
• Working closely with the customer service department for support on various types of reservation, customer queries and escalations
• Maintain a high standard of Customer Service through all contact areas when dealing with customer service and any pre-departure and in resort queries
• Take responsibility to resolve problems ensuring that issues are followed through and escalated when faced with a query outside remit

Skills

Customer service

English & German proficiency

Geography knowledge

Tools

Amadeus experience

Job description

Secret Escapes in Warsaw is seeking a Travel Administration Executive to join our team. You will handle member and call centre inquiries, process reservations and amendments, and provide high-quality customer service in a fast-paced travel environment.

We value Amadeus experience, strong English and German, and a collaborative, proactive mindset. This role offers hybrid working with core hours and opportunities to grow within a global luxury travel brand.