Global Technical Support Lead - Distribution Automation

Hitachi Automotive Systems Americas, Inc.; Kraków; On-site; PLN 295,000 - 381,000; Full time

Job summary

A global technology leader is seeking a Global Technical Support Manager in Kraków to lead a team of Technical Support Engineers for Distribution Automation Solutions. In this role, you will ensure high-quality support services and collaboration across various departments to enhance customer satisfaction. The ideal candidate will have a relevant degree, management experience, and strong communication skills.

Benefits

Competitive benefits

Career development opportunities

Qualifications

• 3–5 years of management experience leading local and remote teams.
• Proven experience in customer support services within technical environments.
• Fluency in English; proficiency in German is a plus.

Responsibilities

• Lead a global team of Technical Support Engineers.
• Monitor and improve team performance against defined KPIs.
• Facilitate collaboration between R&D and Technical Support.

Skills

Leadership

Technical support

Communication

Problem-solving

Team management

Education

Bachelor’s or Master’s degree in Electrical Engineering, Telecommunications, or Computer Science

Tools

RTU (Remote Terminal Units)

Job description

A global technology leader is seeking a Global Technical Support Manager in Kraków to lead a team of Technical Support Engineers for Distribution Automation Solutions. In this role, you will ensure high-quality support services and collaboration across various departments to enhance customer satisfaction. The ideal candidate will have a relevant degree, management experience, and strong communication skills.