Global SAP Incident Delivery Lead

Hitachi ABB Power Grids; Kraków; On-site; PLN 90,000 - 120,000; Full time

Job summary

A global technology leader in energy is seeking an experienced SAP Service Delivery Manager in Kraków, Poland. This role involves leading the incident management lifecycle, ensuring compliance with SLAs, and facilitating effective communication with stakeholders. The ideal candidate will have at least 8 years of experience in managing SAP AMS portfolios, strong problem-solving skills, and proficiency in English. This full-time position offers competitive benefits and growth opportunities within an international environment.

Benefits

Holistic range of competitive benefits

Training budget & platform

Experience in international environment

Work for industry leader in green energy

Qualifications

• Minimum 8 years of experience managing SAP AMS portfolio.
• SAP Functional or ABAP experience is a must.
• Proficiency in both spoken & written English language is required.

Responsibilities

• Lead the end-to-end lifecycle of incidents.
• Provide timely updates to affected users and stakeholders.
• Monitor incident queues and escalate issues as necessary.
• Conduct post-incident reviews and implement corrective actions.
• Evaluate and improve incident management processes.

Skills

Incident Management

Communication Skills

Analytical Mindset

Problem Solving

Education

Bachelor's or Master's degree

Tools

Service Now

Power BI

Job description

A global technology leader in energy is seeking an experienced SAP Service Delivery Manager in Kraków, Poland. This role involves leading the incident management lifecycle, ensuring compliance with SLAs, and facilitating effective communication with stakeholders. The ideal candidate will have at least 8 years of experience in managing SAP AMS portfolios, strong problem-solving skills, and proficiency in English. This full-time position offers competitive benefits and growth opportunities within an international environment.