Global SaaS Helpdesk & Product Support Specialist

Regnology Group GmbH; Polska; Remote; PLN 40,000 - 60,000; Full time

Job summary

A leading SaaS company is seeking a Helpdesk & Product Support Specialist in Poland to manage first-line client inquiries and provide functional support for SaaS solutions. The role involves collaborating with international teams and ensuring service continuity. Candidates should have a bachelor's degree and communication skills in English. Prior helpdesk experience is a plus, along with a proactive attitude. This position offers opportunities for growth and involvement in innovative projects.

Benefits

Individual training opportunities

Supportive team atmosphere

Opportunity to participate in international projects

Qualifications

• Experience in helpdesk, customer support or product support is a plus.
• Knowledge of regulatory reporting workflows is a strong advantage.
• Comfortable working in an international, remote-first setup.

Responsibilities

• Act as the first point of contact for client inquiries.
• Provide functional troubleshooting for regulatory reporting or SaaS products.
• Participate in a rotating on-call schedule for urgent support needs.

Skills

Client-oriented approach

Excellent analytical skills

Strong communication skills in English

Education

Bachelor’s degree in Business Administration, Finance, IT or related field

Tools

Jira

ServiceNow

Job description

A leading SaaS company is seeking a Helpdesk & Product Support Specialist in Poland to manage first-line client inquiries and provide functional support for SaaS solutions. The role involves collaborating with international teams and ensuring service continuity. Candidates should have a bachelor's degree and communication skills in English. Prior helpdesk experience is a plus, along with a proactive attitude. This position offers opportunities for growth and involvement in innovative projects.