Global Quality Deviation Lead — Impact & Learning

Inter IKEA Group; Poland; On-site; PLN 45,000 - 60,000; Full time

Job summary

Inter IKEA Group is seeking a Quality Deviation Specialist in Poland to enhance customer experience by managing quality deviations effectively. The role involves analyzing discrepancies, coordinating with stakeholders, and ensuring efficient case management from start to finish.

You will contribute to quality goals and improvement initiatives, working closely in a global team to share learning and reduce future deviations. A strong focus on problem-solving and stakeholder engagement is essential for success in this dynamic environment.

Qualifications

• Experience in quality, deviations, claims, or customer-facing operations.
• Ability to manage multiple cases in parallel.
• Strong Quality First mindset.

Responsibilities

• Coordinate resolution of quality deviations and connect stakeholders.
• Manage deviation cases from opening to closure, ensuring clear communication.
• Identify trends and recurring issues and initiate investigations.

Skills

Problem solving

Stakeholder management

Attention to detail

Clear communication in English

Job description

Inter IKEA Group is seeking a Quality Deviation Specialist in Poland to enhance customer experience by managing quality deviations effectively. The role involves analyzing discrepancies, coordinating with stakeholders, and ensuring efficient case management from start to finish.

You will contribute to quality goals and improvement initiatives, working closely in a global team to share learning and reduce future deviations. A strong focus on problem-solving and stakeholder engagement is essential for success in this dynamic environment.