Global Process Owner

AstraZeneca GmbH; Warszawa; On-site; PLN 260,000 - 380,000; Full time

Benefits offered by this job

Multisport card

Pension plan

Life insurance

After-work events

Private medical care

Lunch card

Bright workspace

Sustainable office

Job summary

AstraZeneca is seeking a Global Process Owner for the Contract Counsel & Templates Team in Warsaw. You will own end-to-end processes for how requests enter, triage, advise, escalate, document and close, and how templates move from drafting to retirement, supported by technology.

This senior individual contributor role operates globally with autonomy, partnering with the Director and lawyers, and translating legal practice into scalable processes that tech can enable.

Qualifications

• University degree is required.
• Minimum 5 years of relevant professional experience in a process-facing role or as a senior planner in a corporate environment.
• Proven ability to map processes and write procedural documentation that others follow.
• Experience working in a global, matrixed organisation across time zones and jurisdictions.
• Fluent English, both written and spoken.

Responsibilities

• Own the global process architecture for the team, mapping end-to-end processes and defining a single source of truth.
• Write and maintain the procedural layer—SOPs, work instructions, playbooks, intake criteria, escalation matrices and RACI models.
• Establish and run process governance with version control and clear ownership.
• Identify friction, quantify impact and lead improvements to implementation.
• Act as the bridge to technology, translating legal processes into functional requirements and contributing to solution design.

Skills

Process ownership

Stakeholder management

Analytical thinking

Technology affinity

Fluent English

Education

University degree

Tools

Contract lifecycle management

Document automation

Job description

Role: Global Process Owner (Contract Counsel & Templates Team)

Location: Warsaw

Hybrid working model: 3 days on site / 2 days remote

The Contract Counsel & Templates team sits within Global Business Services and is the central legal capability for global contracting across the organization.

We do three things:

• Contract counsel — we provide legal advice and contracting support to stakeholders worldwide, across business units and jurisdictions, operating on a self-service-plus-escalation model.
• Templates — we draft, own and maintain the global contract template portfolio, together with the fallback positions, guidance and playbooks that sit behind it.
• Technology — we identify, assess and introduce new technology in the contracting space, from template automation to AI-supported drafting and review, and we define how that technology is used in practice.

We are a lawyer-heavy team working at global scale. That combination — legal judgement delivered as a repeatable, scaled service — is what makes process ownership a substantive, senior role here rather than an administrative one.

We are looking for an experienced Global Process Owner to take end-to-end ownership of how our team works: how a request enters the team, how it is triaged, advised on, escalated, documented and closed; how a template moves from drafting through approval and publication to retirement; and how technology supports each of those steps.

You will be the single point of accountability for the design, governance, documentation and continuous improvement of our processes globally. You will work directly with the Director of Contract Counsel & Templates, partner with the lawyers who deliver the service, and act as the counterpart to our technology teams.

This role suits someone who is genuinely comfortable in two worlds at once. You need to understand what the lawyers are actually doing — the judgement calls, the escalation triggers, the risk positions — and you need to understand what the technology can and cannot do. Most of the value you create will come from connecting those two things: turning legal practice into a defined process, and turning a defined process into something a system can support.

This is a senior individual contributor role with global scope. You will operate with a high degree of autonomy, set your own agenda against the team strategy, and influence senior lawyers and functional leaders without formal authority over them.

Typical responsibilities:

• Own the global process architecture for the team — map and document all processes end to end, including swimlanes, decision points, handovers and exception paths, in a consistent notation and a single source of truth.
• Write and maintain the procedural layer — SOPs, work instructions, playbooks, intake and triage criteria, escalation matrices and RACI models — and keep it current as the service evolves.
• Establish and run process governance — a defined review cycle, version control, change control and clear ownership, so that documentation reflects reality rather than intent.
• Identify friction and design it out — analyse where work stalls, duplicates, loops back or escalates unnecessarily, quantify the impact, and lead the resulting improvements to implementation.
• Act as the bridge to technology — translate legal process into functional requirements, contribute to solution design, testing and rollout, and make sure new tools land as adopted working practice rather than shelfware.
• Define and track process metrics — turnaround times, demand volumes and patterns, escalation rates, template usage — and use the data to inform decisions rather than to decorate reports.
• Own the template lifecycle process — define and run the process by which templates are created, reviewed, approved, published, communicated and retired.
• Enable the team and its stakeholders — build the process documentation and training material that allows new joiners and global stakeholders to work with the team correctly from day one.
• Lead process change globally — communicate changes to a dispersed stakeholder base, secure buy-in across regions and functions, and verify that the change actually took hold.

Requirements:

Essential:

• University degree.
• Minimum 5 years of relevant professional experience, including at least 2–3 years in a comparable process-facing role — process ownership, process design or management, legal operations, business analysis or transformation — in a corporate environment. Alternatively, an experienced lawyer who has owned and re-engineered contracting or legal service processes as a substantial part of their role.
• A demonstrable track record of mapping processes and writing procedural documentation that other people then follow — delivered work you can talk through, not exposure to someone else’s.
• Experience working in a global, matrixed corporate organisation across time zones and jurisdictions.
• Strong analytical thinking: the ability to take an ambiguous, undocumented, partly verbal way of working and turn it into a clear, defensible structure — and to see how one change propagates through the rest of the system.
• Proven ability to influence and drive change without formal authority, including with senior stakeholders and legal professionals.
• Genuine interest in and aptitude for technology; comfortable working alongside technical teams and holding your own in a solution design conversation.
• Fluent English, written and spoken. This is the working language of the team and of our stakeholders.
• Willingness to work in a hybrid model: 3 days per week on site, 2 days remote.

Preferred

• Legal degree, or a background in a legal environment (law firm, in-house legal, legal operations). This is a preference, not a requirement — we will take the right analytical thinker without it.
• Experience with contract lifecycle management or document automation technology.
• Familiarity with process notation and tooling and with structured improvement methodologies (Lean, Six Sigma or equivalent).
• Experience in a regulated industry.

What we offer:

• The best team to support you,
• Multisport card,
• Pension plan,
• Life insurance,
• after-work events,
• private medical care
• lunch card,
• bright and spacious environment,
• sustainable office working environment.

Please note that we are working in a hybrid model of 3 days per week from the office in Warsaw

Date Posted

12-sie-2026

Closing Date

25-sie-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.