Global 24/7 Helpdesk & Product Success Agent

Regnology Group GmbH; Polska; Remote; PLN 84,000 - 148,000; Full time

Job summary

A leading SaaS company in Poland is seeking a Helpdesk & Product Support Specialist to join their Customer Success team. You will be responsible for first-line client inquiries and providing functional support for SaaS solutions. Ideal candidates should have a Bachelor’s degree, strong analytical skills, and excellent communication abilities in English. This role offers an opportunity to contribute to international projects within a supportive team environment.

Benefits

Numerous training opportunities

Buddy-program

Internal mobility initiative

Qualifications

• Experience in helpdesk or customer support is a plus.
• Knowledge of regulatory reporting workflows is an advantage.
• Comfortable in an international, remote-first setup.

Responsibilities

• Act as the first point of contact for client inquiries.
• Provide functional and business troubleshooting for products.
• Collaborate with teams to drive effective resolutions.

Skills

Client-oriented approach

Excellent analytical skills

Excellent communication skills in English

Proactive in driving improvements

Education

Bachelor’s degree in Business Administration, Finance, or IT

Tools

Jira

ServiceNow

Job description

A leading SaaS company in Poland is seeking a Helpdesk & Product Support Specialist to join their Customer Success team. You will be responsible for first-line client inquiries and providing functional support for SaaS solutions. Ideal candidates should have a Bachelor’s degree, strong analytical skills, and excellent communication abilities in English. This role offers an opportunity to contribute to international projects within a supportive team environment.