German-Speaking Junior Collections Specialist

HEINEKEN Kraków; Polska; On-site; PLN 60,000 - 80,000; Full time

Job summary

A leading beverage company in Poland is seeking a candidate to manage the Customer Ledger and drive collections. The role requires fluency in German (C1/native) and strong English skills, along with experience in Order to Cash and customer service. Responsibilities include collaborating with teams, managing customer accounts, and ensuring adherence to compliance policies. This position is ideal for individuals with strong communication and problem-solving abilities who thrive in a multinational environment.

Qualifications

• C1/native level German language skills.
• Fluent in English.
• Experience in Order to Cash or Customer Service.
• Strong communication and problem-solving abilities.
• Familiarity with SAP and Excel systems.
• Ability to handle resistance.
• Understanding of end-to-end Order to Cash process.
• Experience in a multinational environment.

Responsibilities

• Own the Customer Ledger and meet collection targets.
• Act as a Business Partner to OpCos for data accuracy.
• Collaborate with teams for effective collection processes.
• Manage customer accounts with high service levels.
• Identify held orders and resolve them appropriately.
• Communicate updates to OpCo stakeholders.
• Support continuous improvement projects.
• Ensure compliance with process controls and policies.
• Maintain up-to-date process documentation.

Skills

German language proficiency (C1/native)

Fluent English

Strong communication skills

Problem solving skills

Experience with SAP

Experience with Excel

Familiarity with the Order to Cash process

Experience in a multi-national environment

Job description

A leading beverage company in Poland is seeking a candidate to manage the Customer Ledger and drive collections. The role requires fluency in German (C1/native) and strong English skills, along with experience in Order to Cash and customer service. Responsibilities include collaborating with teams, managing customer accounts, and ensuring adherence to compliance policies. This position is ideal for individuals with strong communication and problem-solving abilities who thrive in a multinational environment.