German-Speaking Customer Support Agent

WW Talents; Wrocław; On-site; PLN 65,000 - 91,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

No flight ticket

Job summary

WW Talents is hiring a Customer Support Representative for Porto, Portugal. You will deliver professional, empathetic support across markets, handling inquiries and resolving issues to ensure a high-quality customer experience. Onsite role with accommodation support and a welcome bonus.

Fluency in German and C1 English are required, with strong communication and problem-solving skills. The position offers salary with 14 payments and additional allowances, plus relocation-related support.

Qualifications

• Fluent German required (spoken and written).
• C1 level English required.

Responsibilities

• Provide professional customer support via verbal and written communication.
• Handle inquiries, requests and complaints with empathy and accuracy.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required.
• Manage and retain product/process information.
• Troubleshoot issues and follow procedures.
• Handle disputes professionally.
• Prioritize tasks with attention to detail.
• Demonstrate active listening and empathy.

Skills

German language

English (C1)

Customer service

Problem solving

Attention to detail

Job description

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE:Monday to Sunday. 24/7 rotational shifts - 2 rotational days off per week. 5 days/week, 8 hours/day

COMPENSATION:

• €1,100 gross/month paid over 14 salaries
• €7.63 food allowance per working day
• Welcome Bonus - €1,500 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
• Accommodation is supported (details are below)

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Requirements

• Fluent verbal and written communication in German
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills

Accommodation Support

• Accommodation support available in a shared residence, with a convenient contribution deducted from salary.
• Accommodation details will be discussed during the interview process
• No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.