German-Speaking Call Center Team Leader (Katowice)

Pracawkatowicach; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading call center company in Katowice is seeking a team leader to supervise a German speaking team. Responsibilities include coaching team members, addressing performance issues, and ensuring customer service meets contract KPIs. The ideal candidate will have an associate's degree, proficiency in German and English, and leadership skills. This role requires working from the Katowice office, following the German calendar.

Qualifications

• 6+ months experience in a similar role.
• Technical knowledge is advantageous.

Responsibilities

• Supervise a German speaking call center team.
• Coach team members to meet performance goals.
• Address performance issues and implement corrective actions.
• Ensure customer service meets KPIs and financial targets.
• Handle escalated customer calls.
• Conduct team meetings for effective communication.

Skills

Proficient in German (C1)

Proficient in English (B2)

Leadership skills

Strong written and verbal communication

Ability to coach and develop team members

Excellent under pressure

Education

Associate's degree

Job description

A leading call center company in Katowice is seeking a team leader to supervise a German speaking team. Responsibilities include coaching team members, addressing performance issues, and ensuring customer service meets contract KPIs. The ideal candidate will have an associate's degree, proficiency in German and English, and leadership skills. This role requires working from the Katowice office, following the German calendar.