German-Speaking Call Center Team Leader (Katowice)

Concentrix; Katowice; On-site; PLN 45,000 - 60,000; Full time

Job summary

A leading customer service provider in Katowice is seeking an experienced team supervisor who is proficient in both German and English. You will lead a call center team, ensuring high standards of service, coaching team members, and addressing performance concerns. Ideal candidates have at least an associate's degree and strong leadership skills. This role requires working in our office and following the German calendar.

Qualifications

• 6+ months experience in a similar role.
• Strong motivation and skills to coach and develop team members.
• Technical knowledge is advantageous.

Responsibilities

• Supervise a German speaking call center team, ensuring adherence to policies.
• Coach team members to meet performance goals.
• Address performance issues and implement corrective actions.
• Ensure customer service meets KPIs and targets.
• Handle escalated customer calls and provide expertise.

Skills

Proficient in German (C1)

Proficient in English (B2)

Leadership skills

Strong communication abilities

Excellent under pressure

Education

Associate's degree

Job description

A leading customer service provider in Katowice is seeking an experienced team supervisor who is proficient in both German and English. You will lead a call center team, ensuring high standards of service, coaching team members, and addressing performance concerns. Ideal candidates have at least an associate's degree and strong leadership skills. This role requires working in our office and following the German calendar.